The number for Macy's executive customer service is 800-264-0069
Also, extension 2425 at that number gets you Mellisa, assistant to the President of Macy's
Here is the official box where they want you to send complaints...

Not sure if it actually works.

Macy's Presidential Complaints
PO Box 8215
Mason, OH 45040
ExecOffice@fds.com

Here's how to deal with executive a customer service. Remember to always be nice, polite, professional, and tell your story succinctly and clearly.

(Photo: Paul Keleher)