Consumerist
We got passed a communique from the Fiserv debit-card processing company to its clients that offers some insights for consumers concerned about getting their money back if they have bought tickets on an airline that has gone bankrupt (as several have recently). Here's the takeaways:
- Chargebacks can be filed on all tickets, whether they were purchased directly from the airline or from a third-party
- You don't have to take a replacement flight offered by another carrier if you don't want to
- You have 120 days from the date of expected travel to file a chargeback
- Depending on merchant policy, travel insurance may be transferable or redeemable
(Photo: Getty)
Comments
Thanks Fiserv and the Consumerist for reminding us about our options!
The headline should read "...When tour Airline Goes Bust."
Most airlines continue operating just fine through bankruptcy. Rarely does an airline go into bankruptcy and discontinue service at the same time.
@flyingphotog:
^ I mean "when THE airline goes bust."
Picture = NOT funneh.
@CaliforniaCajun: Why not?
I feel stupid asking this, but what's a chargeback?
Here is Hawaii, lots of people got stuck holding a gazillion Aloha Miles, that went worthless overnight.
@Chad Cloman: Let's say you purchased an airline ticket with a credit card and the airline goes bankrupt... You will report to your credit card company that you didn't receive the "item" you paid for, and they will "charge back" the amount originally paid to the airline... i.e. they will take it back from the airline and give you a credit.
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