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Dunkin Doesn't Serve Cup O' Ice Water Or Any Variant Thereof

You gotta wonder what lead up to the creation of this sign at a Dunkin Donuts in Bushwick (a DMZ-esque area of Brooklyn being penetrated by the forces of gentrification) covering every possible angle of not giving you a cup of ice water. Maybe there were even previous versions of the sign that had to keep being tweaked as people kept coming in asking for a vessel of chilled H20. How might that encounter have gone? Let's take a peek inside The Consumerist Miniature Theater Machine:

"Can I have some ice water?"
"No ice water, read the sign."
"Ok then, how about an empty cup?"
"No."
"Why not, it's not on the sign?"
"Get out! I call cops!"
"I'm coming back with my boxcutter, just as soon as my friend is done using it to hold up struggling musicians."
Door slams.
"Damn, we need to make a more comprehensive sign."

Annnd scene. Hey, at least they're celebrating earth day by reusing the buy 6 donuts get 6 free signs.

Free H20 In Any State, Won't Be Served At Dunkin' Donuts [ANIMAL]

2:26 PM on Thu Apr 24 2008
By Ben Popken
12,832 views
151 comments

Comments

  • Name that movie:

    "Got any shoda?"

    "One...Dollah."

    "Aw...c'mon now, cut a brutha' a break. Fuck the cup. Pour it in ma' hand fo' a dime!"

  • @davebg5: i'm gonna get you sucka

  • Image of mgy mgy at 02:36 PM on 04/24/08 *

    I like the other sign -

    BUY SIX DONUT

  • Can you bring your own cup?

  • Image of SkokieGuy SkokieGuy at 02:38 PM on 04/24/08 *

    Assuming the Dunkin Donuts, like many fast food joints has self-service beverages and free refills, they in effect are selling the cup. The cup becomes the inventory control device that needs to correlate with beverage sales.

    The error is in the ungracious wording of the sign. They could, like many fast-food outlets, have a discreet sign and perhaps a reduced charge (example, additional cup $.075).

    Since the sign has no logos, it is probably not Duncan corporate policy, just a local franchisee or manager tired of customers asking for free cups.

    Reasonable policy / bad execution.

  • @davebg5:

    Dang it, now I have to watch that movie again.

  • What's funny is that they aren't fucking around with their donut promotion.

    It's 6 (SIX), bitches!

  • @davebg5:

    I'm Gonna Git You Sucka

    "How much for jus' one rib?!?"

  • 55,000 unemployed lawyers out there and this Dunkin' Donuts gets THIS asshat as a manager...

  • Buy6(six)Donut!

  • Aren't restaurants required to have regular water available? Or something to that effect?

  • Reminds me of a weird Waffle House policy which excluded patty melts from the Tuesday All You Can Eat night (which, thinking back on it, was not the best idea I ever had anyway). No one could explain why, so we would try to order it anyway.

    Q:"Could I get a cheeseburger with grilled onions, but can you bring it out open-faced?"
    A:"Sir, that would be a patty melt, so no."

    Q:"Can I get a cheeseburger plain, but with grilled onions, on toast? But only the one piece of toast?"
    A:"Okay, so cheesburger on toast . . . wait a second. No. That's a patty melt."



  • I'll have to see what they are doing in AZ because it is Arizona state law that you can not refuse a person water.

  • "Can I have a container of hydrogen dioxide kept at between 32 and 40 degrees F, please?"

    "OMG! TERR'IST!!!1"

  • I just want to know which immigrant group will replace the Indian/Bangledeshi as their primary employee, as they have replaced your average idiot teenager.

    Doesn't matter who they had behind the counter, they still can't get the order right.

  • Maybe fast food restaurants decided to kill the cup of water freebie when they found people will buy bottles of it for $1.39.

  • I wonder, do they sell bottled water? AND what do they have against folks that want to drink something for free? C'mon, peeps! I usually ask for a water at most restaurants rather than pay for a pop or whatever else they serve. Maybe someone wants a donut and a cup of water, not a donut and a coffee!

    I have a new suggestion for their sign:
    "No toilet water"

  • @SkokieGuy: I assume you meant $.75 not $.075. I would be hard pressed to come up with 7 and 1/2 cents. I wouldn't have exact change.

  • This should be illegal. If someone needs water, you should be obligated to provide it free of charge.

    They probably put the sign up because they're too lazy to tell the one guy (hobo?) that keeps coming in every 30 minutes that he can't have anymore water that day. So, everyone suffers.

  • Is this where all the unemployed mortgage broker MBA guys work now? The sign gives away a lot...

  • Image of SkokieGuy SkokieGuy at 02:57 PM on 04/24/08 *

    @MrBill38: It was so much easier in the days when (typerwriter) keyboards still had a 'cents' key.

  • Panera puts little water cups right next to their drink dispenser.

    I usually have it with fresh lemon.

  • @Asvetic:
    Bullshit.
    If you want water, pay for it.
    If they don't want to sell it or have it on their menu, it's their business.

    Probably too many bums & winos coming in wanting something free.

  • @MrBill38: Well according to Verizon, it's the same thing

  • Some info:

    1) This is Brooklyn.

    2) Dream on if you think the fast-food places around here have those self-fillable soda fountains. (See number one.)

    3) The reason they don't give you water is because THEY DON'T FUCKIN' WANT TO! (See number one.)

    4) I don't know, buy six donuts, get six free seems like a pretty good deal to me. If that's the price of letting a few freeloaders go thirsty, fine. Let them drink out of goddamn puddles. (See number one.)

  • I love the "SIX" in parentheses for people who can't read numbers.

  • @SkokieGuy: Perhaps, but posting on the internet sucks with a typewriter!
    Try Alt+155 (on the keypad) --> ¢

  • @Asvetic: It probably is. But this may just be about free cups. They may have a water fountain there.

  • Just get a small soda and use the cup to have water. The majority of the soda dispensers have a water only lever on their decarbonated spigots.

    Some of the fancier vendors have soda water too.

  • @Starsmore: How many Dunkin Donuts actually stock H202?

  • @thufir_hawat: Wait, so if you get both pieces of bread with the cheeseburger, were you ok? I'm so confused.

    @Asvetic: This should be illegal? Obligated? That goes past even socialism and WAY into hippy commune territory, where restaurants don't even exist. What if I 'need' a donut? Are they then obligated to give it to me? Or, if I need water, but with a slice of lemon?

    I've sat in a restaurant waiting for my lunch order (less than 10 minutes) and seen multiple people stop in, demand a glass of ice water, drink it, then leave. The mgr was a nice guy, and obliged, but he was clearly being taken advantage of. Restaurants are not a community service. Even if its a restaurant that I frequent, I wouldn't show up some day, ask for a glass of water, drink it, and leave. That's abusive and tacky.

  • @mergatroy6:
    H2O2 is hydrogen peroxide. I don't think anyone wants to drink that.

  • I was in a DD on Sunday and they were charging 25 cents for the cup when someone asked for water.

  • @Asvetic: As an ex worker of 7-11 I can semi explain this. When you buy a bucket of soda, what they charge you is what the price of that CUP is. So a cup will cost over a dollar. I found this out one day when I messed up taking a order in. When a location starts buying more and more cups, they start to give you a small break on the price of the cups. My boss would also collect cups that were defective, which we would return for a credit. At my 7-11, my boss paid for courtesey cups(smaller and non-sellable) that we gave out to people in uniform(trust me, at a 24 7-11 off a main road, having cops and MP's from the local Army/Naval base come in for their free coffee during my graveyard shift was worth the small amount we paid for those cups), as well as to the employees to drink out of(I had a mug). So this D&D would be losing whatever the cup would cost if it were coffee if they gave it to you w/ water in it for free. So it doesn't matter what beverage is in it, what the cost of your drink is is very close to the price paid for the cup alone. So if you don't expect them to give free coffee away, you can't expect them to give free water away. I hope this explains it.

    @morganlh85: @tawni: I think at a resturant, yes they do. But at a resturant/diner, they are using plastic/glass glasses, which are nowhere near the cost that this D&D is paying for their paper/foam cups.

  • I think some clues as to why this sign exists can be found in the post we're responding to, namely "a DMZ-esque area of Brooklyn". When you're in an area like that, a business gets a reputation as "the place where you can get free stuff," among the local trash. Not only will they rotate into the store every five minutes asking for a freebie, they're loitering outside and harassing paying customers (if not scaring them away entirely). Subltelty and diplomacy does not work with this demographic, rude "get the fuck out" signals do.

    And unfriendly as the sign may seem, in most cases, a paying customer would be provided a cup of water upon request.

  • @SkokieGuy: alt + 0162. ¢¢¢¢ <--see? easy peasy!

    i don't see a problem with this policy - you want free water? there's a sink faucet in the free bathroom with all the free tap water you want.

    but if i were owner/manager, i simply wouldn't post the policy. i would just inform the employees that cups are not to be distributed free of charge. they can be purchased empty or with ice at the advertised rate for the equivalent size with coffee in it.

  • @mergatroy6: I think they all have a little bottle of it in their first aid kit. But it says "Don't drink me" on the bottle.

  • This is interesting. In Texas, businesses are required to provide free water. They don't have to provide ice, but they do have to provide water, which is probably a good thing since temperatures get up in to the 110s during the summer.

  • Clearly not a lot of you work in customer service. Where I work we once had a parade of street people and cheap students asking for free hot water for their tea, ramen noodles and who knows what else. These people would then sit in the cafe for hours wanting water re-fills and sometimes stealing tips. Now, we charge 50 cents for a cup. Sorry folks, it's not our job to provide free water and bathrooms to random people. Plan ahead or become a customer. Fork over $2.00 for a coffee. Really.

  • this is a reasonable policy. it costs money for the cup not just what's in it. it also costs money to filter the water for the ice and fountain machine. if you're that ghetto, find a local park, use a drinking fountain.

  • @Shadowman615: omg! alt+155 does it too? ¢¢¢ it does!

    dude, you just saved me like 6,000 keystrokes/year.

  • @Kraki: it gets over a hundred in brooklyn too during the summer. new york is one giant baking slab of concrete and stale air july through september.

  • Simple, ask for a cup of water or an empty cup. When they refuse, order a cup of the cheapo coffee. Then pour it out on their counter once you've paid for it or better yet into their tip cup. Use now empty cup to get some water.

  • @Starsmore: Liquid hydrogen dioxide (H2O2) is not something anyone wants to drink. I think you mean dihydrogen monoxide.

  • But 6 (SIX) donut? Even the great commentator Emmit Smith thinks that's dumb.

  • @ludwigk: How about a compromise? Give you free water if you buy at least $x worth of food.

    I couldn't find anything about a law though it's often "cited" in these discussions. Apparently even UK does not have such a thing on the books: [www.bbc.co.uk]

  • Image of Trai_Dep Trai_Dep at 03:21 PM on 04/24/08 *

    @Shadowman615: I'd follow your suggestion, but try as I might, I can't find the "155" key.
    Damn!

  • I drink water with my donuts because I hate coffee, I can't drink milk, and I don't want anything sweet with the donuts. If this place refuses to serve me water, I'll simply take my business elsewhere.

    Oh, and did I somehow wind up on the wrong blog... it's "cheap" and "ghetto" to choose to drink water with your meal? Christ on a skewer, people, is it responsible consumer behavior to pay over a dollar for a quarter's worth of Coke?