Sabrina bit into a rodent skull and cut her gums while eating a bowl of cereal. The 100% natural, premium gourmet nutty cranberry maple granola she was trying to enjoy was purchased at a Hannaford in Maine and manufactured by Bakery on Main. Aside from selling the rodent skull, both Hannaford and Bakery on Main are handling the situation well.
Here's how Sabrina tells the story:
So there I was....eating a bowl of Cranberry Granola cereal a couple nights ago when I chomp down on a hard mass. The cereal is rather chunky and nutty, like most granola is, so i figured it was just a shell of a nut that snuck in there....WRONG!!She later sent us this update:I proceeded to pull it out of my mouth only to find something that resembled a bone of sorts. I turned it over and discovered it had TEETH! A lot of them. Too
smallbig to be mouse teeth. I am thinking rat, chipmunk or squirrel!I started dry heaving immediately! I can't believe this was happening. I think I am still in shock! Thank goodness I didn't crack my back molar. I did cut a portion of my gum line...but nothing major. My jaw hurt for the rest of the night....and my stomach turned for the rest of the night and into the next day.
I cannot believe I was biting down on the head/jaw bone and teeth of a nasty rodent!
What do you do in a situation like this! I was not hurt...so I am not sure I even have a case. This is just so awful though! I am nauseous just thinking about it!The company is "Bakery on Main" natural gourment. The cereal was nutty cranberry maple granola. This is an organic company out of connecticut.
Yesterday I brought the the bone and packaging to Hannaford ( the grocery store where i bought it). I was very polite and explained to them what happened. I didnt want to give the bone to anyone just yet...but they said as part of their "process" they needed the package and bone to seal up and send to headquarters. I was uneasy about it at first...but realized that everything was going to be properly documented. She doubled my money back.We can't think anything that would make up for biting into a rodent skull, but the honesty and capability displayed by Hannaford and Bakery on Main does help make the situation slightly better. Tell us Consumerists, should they be doing anything else?When i got home...I called "Bakery on Main" and spoke to them. They were very apologetic and offered me TONS of free cereal products...BUT....I declined. I think I will be very weary about eating cereal for quite a while and the thought of eating any at this point makes me nauseous. He then offered me a hannaford gift card. I said that was kind of him...and whatever he felt he should do is fine. I was very polite with him...it wasn't his fault what happened. He said the farmers he gets grains from is what was most likely the issue. The scanning systems pick up metal and such, and bone is harder to find I guess. I told him I am fine aside from a cut on my gum line. Either way this is terribly disturbing. I chewed on remains of a rodent head!!! I told him that Hannaford will be contacting him as well. I asked if he wanted to see pictures..and emailed them to him.
So that is the action I have taken. I am still in shock by what i found. It is too bad...I really liked their products!
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Comments
They scan for metal parts? Wonder what other kind of crap is mixed in there..
Almost sounded like she wishes she is more hurt so she would have a case. ...Almost. ;)
It's not so bad if you pretend you're a prehistoric caveman scavenging for food on the unforgiving african savannah and have to gnaw on rodent bones in a fruitless attempt at procuring sustenance. It's a jungle out there.
Good lord that is disgusting.
I am interested to know where it came from exactly...how did it survive the processing that grains and such raw material go through to become cereal?
Sounds to me like there is no reason to panic, it's not like hot dogs and the rest of the processed crap we eat (where the rodent bones etc. are ground up better!).
In their defense, I would have to think that it is in fact 'gluten free' as the label says.
Yeah, great idea to post that on a Sunday morning while I'm eating BREAKFAST. Thanks guys.
@BugMeNot2: Metal scanners are common on automated food lines to prevent machine parts (screws and such) and other metallic detritus from getting into the food.
Its really organic!
I used to work for a paper manufacturer and we used to have metal detectors to detect anything that might have come off the manufacturing line and could harm someone. It's standard practice for any company, especially food.
Um, wow, that is gross. The reader seems to have some grace though. I'd probably be so disgusted I'd be crying my eyes out and threatening to call my lawyer.
And this is why I LOVE heavily processd food! The errant foreign bits are crushed & diced so small that you dont even notice eating it & if you DO happen to bite into something foreign.... its usually so small that you cant ID it & brush it off as something innocuous.
lol
This isn't exactly unknown. The USDA/FDA has a set handbook for determining how many parts of mice/insects can be in your food. Surprise, it isn't zero.
For example, the limits before action should be taken for rasins is:
Insects and insect eggs
(AOAC 969.42 & MPM-V76) 10 or more whole or equivalent insects and 35 Drosophila eggs per 8 oz.
Perfectly harmless, its just a cultural thing. We don't like to eat insects. Ditto with rats. They're actually quite tasty.
Although a skull is a bit outside of normal, these things to happen. Its natural food. God forbid if you actually noticed what goes into your food at the production levels.
It's gluten free, too. That's a travesty.
If nothing else I learned that I really like the phrase "rodent skull." I will be incorporating into my daily lexicon.
"You want roughage? We'll give you roughage! Bwah ha haha!"
Tho, they lose points for not having anapomorphic, grinning mousies on the package.
I am glad the company was so responsive. This tops the slug in the Snapple.
I'm sure any food business would gladly give her $25,000 or so to sign an agreement not to bring this public. Isn't that was commercial insurance is for? All for nothing now....and it's a lose, lose situation
Yuk. I'm still trying to figure out how a big chunk of rodent skull would make it through grain processing. You would think that there would be something in the process that wouldn't let pieces that big through the machinery.
My suggestion would be to look up Alton Brown's granola recipe and make your own.
And where did the rest of the rodent go? It had to go somewhere. I don't think half a dead head jumped into the grain bin. They should investigate the source and pull all potentially contaminated product that might include feet, legs, the rest of the skull...
I think Sabrina has exercised considerable restraint under these really gross circumstances.
other bone chunks are probably floating around in those packages. go organic food lol!
Hilarious. I'm sure someone else has the bag with the rat's nuts in it. Wonder if they'll notice it.
She should have put it under her pillow,and wait for the rat tooth fairy.
Well at there the mix didnt have any gluten!
@pine22: Yes, because non-organic food is so much stricter on its rat parts tolerances...
I understand her disgust, but this isn't all that uncommon. Most of us are eating the ground up portions in the food we eat. Hell, the government has levels they allow manufacturers to reach, and it's higher than one might think.
When I was a kid, a box of raisin bran had bugs in it. It was disgusting and I still am apprehensive when eating Raisin Bran to this day (some 30 years later.) But I recognize that it is an issue of association with THAT particular product, and that it is a bit irrational. I have conscious knowledge that it is not, nor will it probably be the last time I eat some bugs...
I say kudos to both companies for handling this so well...
That is horrifying.
That's what you get for eating "organic" cereal. People never find rodent skulls in Lucky Charms. You wanted natural, you got natural!
Kudos to Sabrina for not freaking out or starting a million-dollar lawsuit over the whole thing. It's gross and yes, I'm sure there's liability here somewhere, but foreign matter does get into food occasionally, and there's really nothing one can do other than report the incident to the store where the cereal was purchased and to the manufacturer.
There's really nothing else to do at this point...I don't think this is a chronic problem for Bakery on Main and there weren't any serious injuries, so unless she wants to do the American thing and sue, sue, sue, Sabrina has done everything right.
1) Somewhere I read that vegetarians (of which I am one) kill more animals due to all the moles, voles, etc that get killed during harvesting
2) The company should get one of those optical scanner thingys that take a pic of every morsel of food; whatever doesn't pass the test is knocked away by a puff of air. Cape Cod chips has one of these things, it's cool as (LHR T5) to watch!
Err, I would insist on a small settlement. Period. That is disgusting.
IT BIT HER BACK. OH MY GOD. This might be the worst thing I've ever seen on Consumerist.
Maybe I'm a germaphobe, but if I cut my gums on the remains of a rat skull, I'd be going to the dentist after I went back to the grocery store.
Well, to be fair, it's really more of a rodent mandible than skull. No less disgusting, just more accurate.
@Trai_Dep:
Lots of calcium in that skull.
Good for her bones & would have prevented osteoporosis.
Dude, so many dirty hippie jokes, so little time.
I've gotten a lot more cavalier about eating bugs since I started growing my own veggies, but rodent bones is definitely where I draw the line!
Intruder alert! Intruder alert!
That vole must have had a delicious death, being buried in sweet cereal. But what is the granola manufacturing process that turns a furry, chubby hamster into a skinned, weathered half-skull? I would expect more... intact rodent from a whole-foods preparation.
@ceriphim: Actually, I've seen a fair number of rodent mandibles in my day (seriously: I had to identify Rattus, Mus, Meriones, and Microtus mandibles taken out of owl pellets), and that doesn't look like one. Mandibles are pretty narrow, and there really isn't any bone on either side of the teeth. It looks like that could be a chunk of maxilla (see images at [www.csus.edu]).
@arby: Maxilla indeed. There is some serious-rodent-roof-of-the-mouth action going on there.
And I made myself nauseated again.
There was a woman in Boston who found a mouse skull in her McNuggets. This was in the Globe, because the McD's in the story had numerous citations for having mouse droppings near the food.
Sorry but my inner editor has had it with the word "weary" used as a combination of wary & leery.
Weary = tired.
Wary and/or leery = suspicious
That is all. Please continue.
"Too small to be mouse teeth. I am thinking rat, chipmunk or squirrel!"
Umm... mice are about 10x smaller than rats. Get your rodents straight!
@LUV2CattleCall: About your first point: That's just a myth that originated as a joke. It's not true in the least.
"If we took the bones out, it wouldn't be crunchy, would it?"
That's what you get for buying natural foods. I never found rodent parts in any of my many thousands of delicous bowls of Fruity Pebbles.
@bdgbill: They all died off from pebbles induced diabetes long before they had a chance to get stuck in a machine to die.
She's lucky she didn't crack a tooth on that thing...around here, a crown is running $1200. I'd be PISSED.
@cde: that is the best argument for sugary cereals I've ever heard! (putting ChocPuffs on the grocery list)
Um, I meant ChocoPuffs, dammit.
I'm glad this consumer didn't treat it like a winning lottery ticket. I'm not sure I could have resisted the temptation (quite hypocritical).
I am very surprised the company didn't proactively try to purchase silence.
maybe it's just me, but the pre-made trail mixes invariably have one ingredient that i can't stand mixed in with a bunch of ingredients i like. so i just make my own with the stuff i like. of course, there's no guarantee i won't get a rodent skull mixed into the bag of dried cranberries or cashews ...
Like they say, where there's smoke, there's fire. Where there are nuts, there are squirrels.
@kittenfoo: Pre-made trail mixes invariably have one ingredient you can't stand ... like "rodent skull"?