The Starbucks card has some spiffy new benefits (including free refills on brewed coffee), but it seems that some employees didn't get the message.

From Starbucks Gossip:

There seems to be confusion about this at some stores. Since I've been charged for refills all this week, I figured the free-refill policy hadn't kicked in. Then this morning, I checked the Starbucks website, which had this message: "Brewed Coffee Refills at No Charge." I showed this to a barista who had me pay for the refill, and she was taken aback — it was news to her. Are stores not telling employees about this new perk?

Registered Starbucks card users now get free brewed-coffee refills — right? [Starbucks Gossip]