Citibank

NEW YORK, 3:16 AM, FRI JUL 4 | 24 POSTS IN THE LAST 24 HOURS | tips@consumerist.com |

Tip Your Editors:
tips@consumerist.com

Editor:
Ben Popken | Email | AIM

Senior Editor:
Meghann Marco
Email | AIM

Associate Editor:
Chris Walters | Email |AIM

Associate Editor:
Alex Chasick | Email

Associate Editor:
Jay Slatkin | Email

Weekend Editor:
Carey Greenberg-Berger | Email | AIM

Interns:
Rachel Mercer | Email
Alex Jarvis | Email

Comments Moderator: Email

Gawker Media Network

Top 10 Connected Commenters

1) josereyes.theroof wishes to perform Tim Harris's sack-dance for you
2) hortense
3) SinisterRouge
4) macpro2007
5) BAngieB
6) J.D.Regent
7) DaiMacculate
8) BettyCrocker
9) Owen Good
10) tscheese

Click on the star next to each commenter to see their Connectedness Index.

« next »

Citibank's online banking site was down all day yesterday for some readers. Some folks were told a server went down, others were told it was a system upgrade. The site is supposed to be back up today.

9:49 AM on Wed Apr 2 2008
By Ben Popken
559 views
9 comments

Comments

camelontherun at 09:54 AM on 04/02/08
Reply by Email
*

worked yesterday...
K-Bo at 10:03 AM on 04/02/08
Reply by Email
*

Worked for me yesterday, but they have had a message up for about a week that they are going to have a new look, and few websites pull off a new look without some hitches.
bsalamon at 10:09 AM on 04/02/08
Reply by Email
*

april fools?
eighth_note at 10:34 AM on 04/02/08
Reply by Email
*

No bank does a system upgrade in the middle of the day especially on a week day.
telepheedian at 10:46 AM on 04/02/08
Reply by Email
*

@bsalamon:

That would be ridiculously unprofessional of them, I doubt it.
NotATool at 11:42 AM on 04/02/08
Reply by Email
*

Umm..didn't work for me for a long time yesterday. I didn't call to find out why, just waited and rechecked last night and it was working then.
AbsoluteIrrelevance at 12:04 PM on 04/02/08
Reply by Email
*

I tried from around 7am PT to 6pm and it never worked for me once. I just thought it was their April Fools Day joke on me. I didn't call in yesterday, but my account works fine today. Takes a little longer to load though.
dazzlezak at 02:12 PM on 04/02/08
Reply by Email
*

@AbsoluteIrrelevance:
call in, ask to be transferred to E-services
MMD at 05:05 PM on 04/02/08
Reply by Email
*

@dazzlezak: Ooo, I wouldn't ask for that department!
The site's been buggy for days now (the login page just kept refreshing every time I tried to log in), and I called to ask when the site would be back up. The e-services rep kept me on the phone for 15 minutes, asking me to look for specific cookies to delete - none of which existed. It worked after I deleted all cookies with "citi" in the name. Then yesterday I couldn't log in all day. It seems to work now. Seriously, how hard is it to make sure a site works *before* installing an upgrade?