Saw a FedEx delivery driver mailing a package at the US Post Office yesterday. I guess he doesn't trust his own company. :)

@ucdcsteve:

Haha. That's awesome!

As a FedEx Ground employee:

Daniel Sullivan retired December 31, 2006.

Bram Johnson died in 2007.

USPS is the best to receive packages from if you have a po box

This is *so* timely. My company has been arguing with FedEx for the past 24 hours and yesterday I did a search on Consumerist for info on how to contact the FedEx bigshots.

Thanks!

What do you use for a salutation for an EECB? Dear Sir(s) isn't really appropriate, as not all the executives are men. "To whom it may concern" doesn't sound right, too easy for the recipients to blow off.

@B:

Dear Sir or Madam?

@darkclawsofchaos

???

- if you have a p.o. box, the ONLY way to go is usps

@g76monte: USPS? You must be joking. I work for an Ebay company and we use all 3 services. USPS is by far the worst. Terrible customer service, constantly losing packages, etc. Having worked at FedEx for many years, and my dad having retired from there, I would say that you can resolve most issues by going to the local FedEx station and talking to a manager who can elevate your problem. At least they scan the package at every point of motion and transfer so you know where it is. UPS is decent, but USPS? Bleh.

@wiretapstudios: That works when you can get the local FedEx station to admit they have heard of your package, and may have even touched it. I loved the "Oh... we don't talk to customers here." answer I got from the FedEx depot local to my old apartment. Complete refusal to give me any contact information for anyone but corporate, who refused to give me any information about any one local or contact them. It was a nice little insulated loop.

My current FedEx station is way, way better. I picked up a package there yesterday and the guy helped unpack it so it could fit in the car (it was double boxed) and carried it out for me. I was in and out in ten minutes.

I had a lovely experience getting out of a VERIZON contract and I owe it ALL to this website !

When VERIZON changed their per message text fees I used the advice of this website to get out of the contract.

Because it truley was a " MATERIAL ADVERSE AFFECT " I proceeded to email bomb Barbra Trinko, VP of Customer relations.
Within 2 days, she let me out of the contract WITHOUT any early termination fees.

See Below:

Dear Barbara & Cindy,

This email is a follow up to the voice mail left on Cindy's # of: 480-783-5052 on Feb 9th, 2006 @ approximately 6:30pm
regarding cancelled account # 215874008-00002.

Verizon has chosen to change the terms of the contract I signed with regards to text messaging.
This constitutes a material adverse affect on me.

Quoting directly from the contract I signed:

" Our Rights To Make Changes Your service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU'RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE. "

Text messaging is part of the service that is spelled out in my contract for $.10 a message, which you are changing.
As you can tell from my past usage, my network of friends and family have been using text messaging to communicate with me so even if I don't send any out, I will still be charged your 50% increase rate to read text messages, which I will continue to get and read because that is how some people choose to communicate with me.
I do not have to sign up for a text messaging plan as my contract stated the fee per text is .10 a message, not .15 cents.
Additionally, not being able to text message would be an effective reduction in service, which is not what I signed up or contractually agreed upon.

If I'm sending or receiving any texts each month, then your 50% increase is costing me a 50% increase on the price of this service each month. My monthly bill is approximately 85 a month, so if I decide to send Verizon one less payment each year, would you consider that adverse?
Of course you would.
You would cancel my service and send the amount to debt collectors.

I'm confident any court of law will find a 50% increase on a signed contract to be adverse.
My attorney believes so too.

Nowhere in your contract does it give a concrete definition of materially adverse.

What is the point of a contract if you can just arbitrarily increase prices by 50% and then tell users they can't cancel even though it's spelled out in that very contract?

I have tried to be reasonable but I have no choice to fight this.
You know I'm in the right.

I will file a complaint with the FCC, BBB, and my state attorney's office about what I believe is fraud.
You are not honoring a contract that you agreed upon with me, and this is not fair or legal.
I'm asking you nicely, to please cancel my contract without termination fee, like it says I can do in my contract.

Should you choose to ignore my request for contact & suitable resolution, then I will call back Monday, and every day after that until you decide to honor your contractual obligation.
I will also be happy to offer you updates on the complaint statues I will be filing with the FCC, BBB & my state attorney's office.

You may reach me @ my ported to Cingular cell phone # you used to have @ ( xxx ) - xxx - xxxx.

Regretfully,

PS. I just spoke with Verizon employee " Leah " Employee ID # 380925 ( after a leisurely 20 minute hold time ) and she stated that I am indeed correct & that the amount of $ 350.00 early termination fee does not apply.
She stated that my cancelled account would be credited & I could just send the 50 odd dollars still due.

When a corrected invoice is sent I will be happy to send full remittance.


Contact information for Verizon complaints.:

VP customer Sevice
Barbara Trinko
barbara.trinko@verizonwireless.com

Assistant
Cindy Granroos.
cindy.granroos@verizonwireless.com

Phone: 480-783-5052 or 602-206-6882

I hate dealing with FedEx. For the record, I have used the email addresses and it did eventually work, but it was still a run around and required me to call their headquarters anyway.

In my case, one of their drivers, NOT KIDDING, started coming on to me. The first time was a comment about if I wasn't busy the FedEx driver would be happy to get busy with me. I couldn't believe it and figured I'd misunderstood a joke or something. My husband was home the second time it happened, same comment. He went out and confronted the driver who backed off and said he had no idea the husband was home. Irate, my husband called the local office and got no where. Their 800 number is a headache to deal with, so I did a search to find their email address and after a search, I finally found one. After all that, they made me call to verify I was an adult and not some kid making up a story. After this, they had the district manager call and his response was that they were re-routing the driver. I did later that another woman had the same thing happen, so the driver was moved to an inside job in the warehouse. The fact that he wasn't fired after two incidents still disgusts me and is the reason I will not use FedEx ever again.

Totally Unrelated: Ben Popken, saw you on WBAL-TV during the 5:30.

@AMetamorphosis: Does that have anything to do with this thread?

@AMetamorphosis:

Thanks for the report, but please keep comments related to the thread at hand (in this case, Fed Ex).

@vermontwriter: That was completely uncalled for by the driver and rude. It shoudln't have ever happened.

From what I know about FedEx is that the drivers are all contractors. The management at hubs have very little control over firing drivers. That would be whoever owns the actual route. From the sound of what happened I would assume he did not own his route and the owner just put him on another route.

I have an account with DHL and have no complaints. I don't like FedEx as they don't do residential pickups (whiskey tango foxtrot?!) and UPS has always been a little more expensive than DHL.

FYI

Ken.may@fedexkinkos.com

For kinko's CEO

;)

A problem with FedEx? Really? I've never had a problem with them, UPS on the other hand YES. UPS has been late with every shipment to my house for the past 4 years.

@koath: As far as I know, every Fedex station I have worked at, visited, or been associated with through my family and friends has been company owned. Our local DHL however is contracted out. We are talking FedEx here, not FedEx ground or freight, which are different companies that got absorbed under the Fedex name.

@ koath
FedEx Ground is a different beast than FedEx Express; they are contractors whom own their own trucks as well as their route. FedEx Express (whom I am a courier for) is made up of employees whom simply do the routes they bid for/assigned to. The reason Ground is this way and Express is not is because it is how RPS (what Ground was before FedEx Corp bought them) operated.

@ Gadgetgirl
Are you speaking of FedEx Express or Ground? Ground primarily is for large volume shippers and over the counter shipments made at FedEx Kinkos and FedEx Stations. They (Ground) also does not deliver to residential locations on Mondays, but do so the other four days of the week. FedEx Express (whom I am employed with as I mentioned above) will pickup anything ( < 150 lbs & and within reason) anywhere (once again, within reason). This includes residential locations. You can even schedule a daily pickup at a residence, I used to have a few of those on a route I used to do.

Perhaps DHL should start charging a little more for their service if they're cheaper than UPS. If you want a laugh check DHL's financial reports for this past year, they are nearly $900 million in the red on their US Domestic service. In Europe they're still king, but in the States they're bleeding money like it aint-no-thang.

@ Everyone Else
Please keep in mind that while the companies are owned by the same entity (FedEx Corp) they are not interchangeable. FedEx Express operates independently of Ground and vice versa. I understand it can be confusing as everyone has the same "FedEx" title on their truck, but they are in-fact different companies operating out of different stations using different methods to move your freight throughout the country and world.