A former Bank of America employee provides these email addresses and says they're the people to complain to about getting fee'd to death (or any other customer service related issue you want to escalate).

President - liam.e.mcgee@bankofamerica.com
West Division Exec - bradford.r.dinsmore@bankofamerica.com
East Division Exec - Shepherd michelle.shepherd@bankofamerica.com
National Customer Experience - diane.morais@bankofamerica.com
Service & Fulfillment Operations Executive - maryellen.baker@bankofamerica.com

Don't forget that people have had good success with writing letters to the Bank of America CEO. You can also try calling BoA Executive Customer Relations.
(Photo: Scarequotes)