We've been harshing on the Quiznos manual in our possession, but there's actually some good stuff in there about customer service.

Things like, if there's a customers dispute with a lack of evidence, decide in favor of the customer, always be polite, and make sure your workers completely cover all their open sores...

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Try to please the customer. When in doubt and in a dispute, decide in favor of the customer. Looks good.

Make stores accountable to customer complaint line and establish metrics. Highly advisable.

Ah yes, the "Golden Rule" of fast food. Hear hear.

Cleanliness is next to godliness. And God doesn't have any open sores. — BEN POPKEN

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