It's not really complaining, in the pejorative sense, if you get what you want. Here's a quickie outline to getting your customer service problem solved.

Stage one: When it happens
• Act quickly
• Control your emotions
• Build a case

Stage two: When there's no quick fix
• Take a smart approach
• Include relevant facts
• Try flattery
• Be open-minded about compensation

Stage three: Following up
• Be persistent
• Go public

Budget Travel goes more in-depth on each of these headlines, but this serves as a basic guide to finding sweet sweet satisfaction. — BEN POPKEN

Everyone has a gripe ... not everyone gets results [Budget Travel] (Thanks to Jason!)