The fast food chain is in the middle of its worst slump in ten years, reports the Wall Street Journal in an in-depth look at McDonald’s recent sales losses.
To blame? Millenials, the young customers who are daring to disperse favors among the many food options, including new favorites Chipotle and and Five Guys, according to data the WSJ had restaurant consultancy Technomic Inc. compile.
These millennials don’t want to commit, and are often looking for healthier fare than what has been the mainstays of fast food.
“The millennial generation has a wider range of choices than any generation before them,” McDonald’s Global Chief Brand Officer Steve Easterbrook said in an interview. “They’re promiscuous in their brand loyalty. It makes it harder work for all of us to earn the loyalty of the millennial generation.”
That’s why we’re seeing things like the McWrap, points out Gothamist, which isn’t exactly new, novel health food, but apparently works as millennial bait anyway. Because nothing says, “be mine alone” like a 600-calorie snack.
McDonald’s has been having a tough go of it in the media recently, along with its disappointing numbers. A growing effort to push fast food chains like McDonald’s to raise the minimum wage has kept the company in the news. Not to mention bad feedback over its tone deaf advice about how workers should tip the pool cleaner during the holidays and a sample budget provided to employees that seems wholly unrealistic.
That, and the fact that Consumer Reports subscribers rated McDonald’s burgers as the worst-tasting of 20 burger chains, and you’d better believe McDonald’s is really wishing its customers were ready to go steady right about now.
“Diners, especially younger adults in the millennial generation, may be more willing to go out of their way to get a tasty meal,” Consumer Reports pointed out.
McDonald’s Faces ‘Millennial’ Challenge [Wall Street Journal]