“Back in May I used your service and was uninformed of a system they use call PlatePass for paying the toll,” he wrote in his letter to Hertz. “I have before used Hertz and have had my credit card charged subsequently for my toll, and assumed that would happen again.”
Instead, he received a separate bill for $26: a $1.25 toll on I-95, and a $24.75 “administrative fee” from PlatePass. He was not happy.
We’ve written about PlatePass before, but that was in 2010, and the fee for the convenience of not paying a toll was much lower: only $10 at that office, compared to the $24.75 that Dov had to pay.
He wrote to Hertz, complaining about this program, but mostly wants Consumerist readers to be aware of the possibility that they might have to pay many times the amount of their tolls for the privilege of paying a toll.
“I take responsibility for not reading every page of the rental agreement at midnight that night,” Dov’s letter to Hertz continued, “but I never expected that one toll can increase my rental cost by almost 20%.”