Remember, during the first round of her battle, the company closed down her service ticket without bothering to make sure that the issue had been resolved. “Wouldn’t you think an account could be noted properly?” she wrote to us. “Nah — same folks who closed a trouble ticket without resolving it.”
Each time someone called last week, she patiently explained that her problem had been resolved, and they could close the ticket. The calls kept coming.
Evidently, the way to get attention from Comcast is to already have your problem resolved. This is not effective consumer advice that we can pass on.