Verizon Decides “2 Years Of Free Data” Actually Means 1 Year

This is a screengrab of how the Chromebook Pixel was sold on the Google Play store in 2013. As you can see, it clearly states the price includes 2 free years of 100/MB of LTE data from Verizon.

This is a screengrab of how the Chromebook Pixel was sold on the Google Play store in 2013. As you can see, it clearly states the price includes 2 free years of 100/MB of LTE data from Verizon.

When Google released its LTE-enabled Chromebook Pixel in the spring of 2013, it was advertised as coming with two years of 100MB/month in data from Verizon. But as Pixel owners cross the one-year threshold, they are suddenly finding out that this relatively meager amount of gratis data is no longer free.

According to ComputerWorld [via DSLreports.com], Pixel owners are being told that the 100MB offer was only good for one year, though the original announcement — seen in the screengrab above and in this archive of the page on Google Play — states that the computer “includes 100 MB/month of mobile broadband service from Verizon Wireless, free for 2 years.”

When ComputerWorld’s JR Raphael, himself a Pixel owner, tried to get confirmation about the data plan from a Verizon Wireless rep, he was told there was no record of a two-year promotion. Likewise, the folks at Google Play were only able to escalate his complaint without actually providing an answer or resolution.

He rightly points out that 100MB/month won’t get you very far in terms of browsing the web, but it is enough for a Pixel owner to bust out her Chromebook to send some e-mails or book plane tickets when stuck in the airport terminal. Regardless, the fact is that these people paid $1,450 for a computer with the understanding that this 100MB of data would be included every month for the next 24 months.

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  1. mrkake says:

    Wow, major screw up on Verizon’s behalf.

    • MathManv2point0 says:

      Was it Verizon screw-up or a misprint on Chromebook’s promotional materials?

      • mrkake says:

        True, it could be a major Google screw up.

        • richardhuffman says:

          Given that they sold basically none of these machines; and thus few people are really affected, I think “major” might be overstating it.

          But it’s such a clear and black and white screw up that I can’t quite believe they haven’t announce that they are honoring their original commitment yet. There is literally no upside to sitting on their hands and almost now downside to honoring what they originally planned for.