Microsoft Sends E-mail To Make Sure You Don’t Want E-mail From Microsoft

You don’t get it, Microsoft. Your customers tried to be nice about it: they don’t want to get e-mail from you. They unsubscribed from all of your news and webcast announcements. They don’t want to hear about your product trials. They don’t want to get e-mail from you. So what did you do? You e-mailed them to find out whether they’ve maybe changed their minds.


Readers who work in the information technology biz and recently quit mailing lists from Microsoft report receiving this message. It’s not even a hint, Microsoft: these people specifically said that they no longer want to receive messages from you.

We sent a message to Microsoft asking what they might have been thinking here, but don’t expect a response.

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  1. nomdeweb says:

    So, I’m fairly certain this is a violation of the CAN-SPAM Act of 2003:

    These people *specifically told* Microsoft they *DO NOT* want to hear from them and then Microsoft went ahead and *SENT THEM MORE EMAIL*. Seems pretty clear-cut to me. Check out the details on the act here:

    MS may be liable up to $16,000 per violation.

    Once a person tells you they don’t want to hear from your business, you are *NOT ALLOWED* to email them again, unless they *specifically* ask to be added to the mailing list. It doesn’t matter that you’ve “changed now” or you’ve got “new cool features”. THEY DON’T WANT TO HEAR ABOUT IT.