Microsoft Sends E-mail To Make Sure You Don’t Want E-mail From Microsoft

You don’t get it, Microsoft. Your customers tried to be nice about it: they don’t want to get e-mail from you. They unsubscribed from all of your news and webcast announcements. They don’t want to hear about your product trials. They don’t want to get e-mail from you. So what did you do? You e-mailed them to find out whether they’ve maybe changed their minds.

micro_stalker

Readers who work in the information technology biz and recently quit mailing lists from Microsoft report receiving this message. It’s not even a hint, Microsoft: these people specifically said that they no longer want to receive messages from you.

We sent a message to Microsoft asking what they might have been thinking here, but don’t expect a response.

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  1. nomdeweb says:

    So, I’m fairly certain this is a violation of the CAN-SPAM Act of 2003:

    http://en.wikipedia.org/wiki/CAN-SPAM_Act_of_2003

    These people *specifically told* Microsoft they *DO NOT* want to hear from them and then Microsoft went ahead and *SENT THEM MORE EMAIL*. Seems pretty clear-cut to me. Check out the details on the act here:

    http://www.business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business

    MS may be liable up to $16,000 per violation.

    Once a person tells you they don’t want to hear from your business, you are *NOT ALLOWED* to email them again, unless they *specifically* ask to be added to the mailing list. It doesn’t matter that you’ve “changed now” or you’ve got “new cool features”. THEY DON’T WANT TO HEAR ABOUT IT.