UPDATE: McDonald’s tells Consumerist that while it’s aware of the unhappy customer, it hasn’t heard anything about a lawsuit.
A spokeswoman tells Consumerist: “We understand this customer was disappointed with his visit. We have made every effort to make it right for him. We are not aware of a lawsuit.”
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Anyone who’s ever used a fast food napkin knows that if you’ve got a real mess on your hands, often just one won’t do. But one man reportedly suing McDonald’s claims that when he asked for more napkins after only getting one with his meal, he was treated poorly. He’s suing for $1.5 million. In American dollars.
That money would buy a lot of napkins for the California customer who says he got short shrift on Jan. 29 after ordering a Quarter Pounder Deluxe, reports TMZ.
He claims that when he asked for more, a manager said no, insisting that he’d already gotten some.
According to his lawsuit, the man replied: “I should have went to eat at the Jack-in-the-Box because I didn’t come here to argue over napkins. I came here to eat.”
The customer — who is African American — claims that things took a racist turn at that point, saying that the manager replied something about “you people.”
TMZ has an email from the plaintiff where he emailed the general manager to complain, claiming he can’t work because of the “undue mental anguish” caused by the manager’s “intentional infliction of emotional distress” during the napkin incident.
We’ve reached out to McDonald’s to see if the company has any comment on the lawsuit, and will update this post accordingly.
You can follow MBQ on Twitter but she only eats McDonald’s on road trips or the day after her birthday, so don’t expect any napkin stories: @marybethquirk