The L.A. Times David Lazarus has the story of a woman whose Droid Razr smartphone fell out of her pocket during a ride on the amusement park’s X2 roller coaster.
A park employee said that staff sweep up under the coaster every night and turn whatever they find in to lost-and-found, so she went over to that window for more info. Someone took down her name and gave her a number to call the next day to check on her phone.
When she called the next day, no one picked up.
So she contacted Guest Services, who transferred her to lost-and-found, where again no one answered and no voicemail picked up.
And so another call to Guest Services, explaining that no one is answering at lost-and-found. This is when she’s told that her name and number would be placed on the list of customers who couldn’t get through to lost-and-found.
“They have a list!” the woman tells Lazarus. “Apparently there are a lot of lost souls like me.”
Even though she was on the list, no one ever called her back. So she kept calling, for three days, without anyone once answering the phone.
When Lazarus contacted Magic Mountain about the telephonic black hole that is the lost-and-found department, a rep explained that, “Reaching our lost-and-found department on an operating day is challenging… If one of our team members is helping a park guest, they cannot answer the phone, and the person calling gets put into a voice mail system.”
Except the woman with the missing phone says she never once had the option of leaving a voicemail.
The park rep also puts the blame on the woman for losing her phone in the first place.
“Unfortunately, park guests do not follow multiple signs and instructions about loose articles,” the rep tells Lazarus.
Which is a very valid point, but why offer a lost-and-found service if you’re going to make it impossible for the customers to learn whether their lost items have been found?
In the end, the woman just ended up buying a used Droid Razr from eBay, the same website Magic Mountain uses to unload unclaimed lost-and-found items.