The odds of getting a monthly water bill of about $69,000 are pretty slim. But getting a second one for $67,000? That’s gotta be some kind of record. A Dallas man received his second laughable water bill in one year from the city, and is trying to laugh at the idea that he could’ve used five water towers worth of water yet again.
“To see this happen twice… I don’t know,” he tells WFAA-TV. “It’s annoying.”
The first time it happened back in April, the auto-pay on his account caused his accounts to freeze for days, locking him and his wife out of using their bank and ATM cards.
“They did look at the amount and thought it was legit, and authorized a draft from our account,” he said. “Everything was locked down, and they couldn’t do anything to stop it or reverse the motion sort of speak. We were stuck.”
The problem was immediately fixed and the city apologized, but he still canceled his auto-pay. You know, just in case. But that couldn’t happen aga– actually, it could.
This week he got another super-sized bill, one that couldn’t mess with his accounts due to the lack of auto-pay. But come on, guys. Really?
“It saved us a lot of pain and headaches the second time around,” he said. “I was really shocked. I was shocked that there wasn’t any red flag… something in their system that says, ‘Hey, we are going to be charging this resident several thousand dollars for a water bill.’”
So why does this keep happening? A rep for the city of Dallas says it’s just a mistake linked to a stuck meter. He says it won’t happen again… for realsies.
“The meter has been replaced and accurate billing will follow,” he said. “We apologize for the inconvenience to the customer.”