Sure, a foot pedal lid trash can is a pretty mundane household item, but try going without it after you get used to having one. Annemarie’s Simple Human trash can jettisoned a part when she stepped on its pedal one day. It had a year left on the five-year warranty, so she called up the company. Maybe they could replace the lid?
They could. They also replaced the whole can while they were at it.
Hi Consumerist…. Just wanted to praise Simple Human’s great customer service. 4 yrs. ago I purchased one of their step trash cans. (all their trash cans carry a 5 year warranty).
Yesterday as i went to step on the pedal of my trash can, the lid twisted and a part flew off.
I called Simple Human’s customer service line, spoke with a agent, she requested a scanned picture of the broken part, once she viewed it she told me they would replace the trash can for free. She sent me a prepaid shipping label to print and told me they would ship a new one out to me free of any charges. ($70.00 value)
Now this was a smooth transaction, no hassles from them. just honest to goodness great customer service.
Kudos to Simple Human and their great 5 year warranty.