We understand that there are plenty of businesses out there with specific policies — for example, a restaurant not allowing kids — so when a customer is accommodated outside those rules, it’s great. But you know what takes the shine off stretching the rules for a customer? Forgetting to take off a complaint about said customer’s kid on a restaurant check.
A Missouri dad posted a photo to the Facebook page of the St. Louis Post-Dispatch, relaying an experience about a local joint that’s not exactly a kids’ establishment. That being said, the sports bar decided to accommodate the man and his almost four-year-old son on Sunday, it being Father’s Day and all.
He tells the paper that he had called the bar ahead of time and asked if he could bring his son, to which the owner gave his okay.
“Normally, we don’t let anyone in who’s under 21. But the guy said he was with his kid for Father’s Day and they were just leaving the (Missouri) Botanical Garden, so I said ‘Sure,’” the owner told the paper.
The father says his son was well-behaved throughout the meal, and their waitress was perfectly nice… but then it came time to take a look at the receipt.
Below the charges for a soda, a fried chicken dinner, and a single chicken leg there was the add-on of: ” 1 — (F*$@IN NEEDY KIDS)”.
That was apparently a response to the bar’s rule of no substitutions, a request to which the owner had, again, given the go-ahead. But the waitress who served them had a bit of a joke going with the kitchen and it apparently slipped her mind to remove that extra note. At least, according to the owner.
“Normally, those (kitchen) instructions are cleared off the bill before it’s printed out and given to the customer,” the owner said. “But, obviously, they weren’t.”
“I can understand why the gentleman was upset,” he added, “and that’s why I apologize.”
That apology came after the man claims on Facebook that he had called in to say he’d been offended by the receipt and told, “if you’re offended then don’t come in.”
Again, it’s totally great when restaurants can give customers a little leeway, when it’s politely asked for and everyone is respectful about the situation.
But for the love of Pete, people — you’re only making yourself and your employer look bad when you can’t resist making a juvenile joke at the expense of a customer. Especially one who was nice enough to call in ahead of time to procure permission, and as the restaurant itself admitted, presented “no problems” during his meal.
(Restaurant’s) bar offers most unfriendly bill [St. Louis Post-Dispatch]