I am a successful cord cutter who canceled my Comcast cable TV last sumer. I kept the mid-speed broadband internet, which Comcast graciously sells me for an exorbinant $65 a month. Between a a digital antennae and Netflix I have all the TV I want and haven’t missed cable a bit. The last month telemarketers have been blowing up my phone (strange 678 number).
I finally answered one of the calls and lo and behold it’s Comcast. They are offering me cable TV, Blast speed internet plus HBO for $5 a month more ($70 total) with no equipment charge and no contract for 1 year (we’ll see if they change their mind on charging for the equipment). After one year it will go to $79 a month minus the HBO. Even though I don’t need or really want cable TV, I couldn’t pass up such a good deal (and maybe I could watch the Daily Show when it airs). So I said I’ll take it, just ship me the cable box because I’m perfectly capable of connecting 2 cables and plugging the box in.
After the box didn’t arrive, I called and they said the shipment order wasn’t put in properly. They offered to overnight a box at no charge. Great I said, but that box never came either. I called back and had the exact same conversation with another promised overnight package. Well that package didn’t arrive either. So now I have an appointment with an installer to come in 6 days to connect 2 wires and plug it in (no charge of course).
So….Comcast seems desperate to win me back but just can’t quite seem to execute a simple order and shipment. 18 days from order to delivery feels like I’m back in 1982 and need to allow for 4-6 weeks for delivery of my CHIA PET.
Sometimes stuff just takes a while to send. A cable box from your friendly neighborhood Comcast depot should not be one of those things, though. Writing to the helpful Comcast Cares team at firstname.lastname@example.org sometimes helps, but maybe when the installer comes, he or she will throw in a free Chia Pet.