My girlfriend found that her father who had passed away still had an open ScotTrade account, with a balance of negative 89 cents (from a positive $1.00).
She tried to call the customer service line to close the account as they were still sending him mail, and when she explained to the CSR Matt that all she wanted to do was to close his account as he was deceased, he gave her a remarkably negative tone and unhelpful attitude at her attempt to deal with her father’s affairs. He said that as he had a debt, closing the account would take more than just a death certificate.
She asked if she could pay the 89 cents in her father’s name and he said no – in order to close the account he said that she needed to send:
1) A court appointed letter
2) Form of a personal representative of the estate
3) Official death certificate with the seal
At a cost of 1.50 each Fax from Kinko’s.
All for 89 cents.
DirecTV Sees Your Father’s Death As Sales Opportunity
4 Years Later, Toys ‘R’ Us Won’t Remove Dead Kid From Their Birthday Club
Apparently No Bank Of America Safe Deposit Box Customers Have Ever Died Before
I Can’t Believe My Friend Is Dead, And Neither Can T-Mobile