Sick of taking off all day from work waiting for a FedEx delivery? Today, the company launched a new program called FedEx Delivery Manager that allows you, along with other free options, to pay extra to have your shipment delivered within a two-hour window, or have it delivered somewhere else.
There are a number of free services available from via Delivery Manager, like being able to place a 14-day vacation hold on deliveries, pre-signing for a package online, and providing detailed instructions for the delivery person (like “Please don’t throw my new monitor over the fence.“).
But the two most enticing options — rescheduling delivery/location and picking a 2-hour delivery window — will cost you, $5 and $10 each, respectively.
According to the Terms of Service for Delivery Manager, there is a money-back guarantee — though it of course comes with the caveat that “This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you.”
There is also the following condition: “FedEx will not be obligated to refund or credit your charges if… We provide you with proof of timely completion of the delivery option, consisting of the date and time of delivery and, if applicable, the name of the person who signed for the shipment.”
This has us a bit concerned, as we’ve received received numerous complaints over the years — from customers of FedEx and UPS — of delivery tracking systems showing deliveries that didn’t happen or deliveries stamped with times that are inaccurate.
We also wonder what, if any, impact the 2-hour window option will have on those who don’t pony up for the specific delivery times. If FedEx drivers are forced to focus on making those deliveries, will other customers’ service be delayed as a result? It’s only a few hours old, so it’s a wee bit early to say.