Macy’s might be looking for a new copyeditor right about now, as a bunch of people were reportedly able to score a pretty sweet discount by way of a major typo in a national circular for the department store. Instead of advertising a $1,500 sterling silver and 14-karat gold necklace as marked down to $479, the ad listed it as on sale for $47. Oopsies.
WFAA-TV in Texas says some customers were able to score due to the April Fools’ joke the company inadvertently pulled on itself. One man told the news station he headed to the mall to try to buy two, but someone in front of him had already bought up the entire inventory.
The clerk had no idea it was a mistake, apparently, and said he could order two of the necklaces for $47 each and have them shipped to his home. The receipt reportedly even listed his “Total Savings” as $1,400, he says.
Cut to a few days later when Macy’s got its stuff together and left him a voicemail saying: ”This item has the wrong price for $47/ The correct price is $479 dollars and because of that pricing error, your order has been canceled and I apologize.”
That customer is a bit peeved that Macy’s didn’t offer him anything to make up for the money he’d spent, but would instead process a refund.
Macy’s isn’t fessing up to how many customers were able to nab the ridiculous deal, or exactly how the error happened in the first place.
“When the mistake was caught, signage did go up in the fine jewelry department and on store doors alerting customers that a mistake had been made,” a spokesman said in an emailed statement to WFAA. “For those customers who bought the necklace at the $47 price, they were fortunate. For the gentleman you spoke with, he was not so fortunate. We are sincerely sorry he was disappointed and unable to buy the necklace at the $47 price for his wife.”