I ordered a refurbished laptop from Lenovo, it seemed a great deal. I had ordered it on the 9th of March. On the 12th of March I received an email saying it was going to be delayed, but it would ship within 30 days. Naturally I went and bought another laptop.
Later on that day I received an email from Lenovo saying it had shipped, but I was already really enjoying my other laptop. I contacted them and said that I had changed my mind, because of the long delay I got another laptop. They told me it had shipped already and that I could return it if I wanted (tracking info showed that paperwork was done to ship it but it was still sitting on their dock.) I said okay, I understand, I will just refuse the package when it gets here and you can have it back.
After I said this they contacted UPS and had the package returned. 4 days later I am charged for the laptop. I contact them and was told this is just part of the process, once we receive it back we will credit you within 5-7 business days. This struck me as quite odd as I never had possession of the laptop.
I am 6 business days in and no refund in sight. I contacted them today and was told after they receive it back they have to do an inspection on the laptop, which takes 2 days (the laptop I never touched) and that after that they refund takes 5 days. So supposedly tomorrow I’m getting a refund after 2 weeks. All of the communication by the way done by form emails.
This went from being a positive experience with them turning it around in shipment to a terrible terrible experience, beware.
We’d offer advice here, but it sounds like the best piece of advice is “don’t take the 30 days thing literally.” So that’s good.