Customer: Lululemon Employees Demanded Butt Checks Before Taking Back Sheer Pants

Here’s the problem with Lululemon’s now-infamous see-through yoga pants: they look and feel pretty much the same as pants that aren’t see-through. There’s really only one way to tell whether they’re truly see-through. You have to bend over and see whether anyone can see your business. Fans of the brand online report that some cashiers took this problem to its logical conclusion, and asked customers to bend over for butt inspections before they could return their pants.

One customer complained on Facebook:

I went into my local store to return my Astro pants and Invert crops, both purchased this month. I was asked to BEND OVER in order to determine sheerness. The sales associate then perused my butt in the dim lighting of the change room and deemed them “not sheer”. I felt degraded that this is how the recall is being handled. I called the GEC to confirm this is their protocol, and they verified that yes, the “educators” will verify sheerness by asking the customer to bend over.

Please explain as to how this is gratifying customer service? If I think my black Luon pants are sheer and there is a mass recall happening, am I not entitled to go in without having to BEND OVER and obtain a refund?

The “GEC” is the Guest Education Center, or what a company that sells $100 yoga pants calls their customer service department. Lululemon staff hurried in to assure customers that this wasn’t supposed to happen:


We don’t need to see our guests in the garments to deem them sheer. We want our guests to be comfortable in their products and will make it right for them if they feel their black bottoms are sheer. 


Lululemon Test for See-Through Yoga Pants Sparks New Outrage [Yahoo]

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Lululemon Supplier Claims It Made Those See-Through Yoga Pants Exactly To Specifications
You Can Return Those Lululemon Yoga Pants If It Bothers You That They’re See-Through
Lululemon CEO: Yoga Pants Only Failed The “Bend Over And Check If It’s See-Through Test”