I’m currently having problems with 24 Hour Fitness. I’ve been a member for 13 years and haven’t had problems until this year. I frequently go in on the weekends to work out in the aerobics room on my own and I’ve had problems with an employee coming in and practicing with the sound system while I’m there. The company says employees can practice whenever they like and made me feel like I’m lucky to be able to use that room at all. Today I plan to call the District Manager, [redacted], today for the second time although I don’t expect I will get better results.
I’m surprised a company of this size puts their employees ahead of customers. If you have any suggestions or tips of how I might resolve this problem, I’d love to hear them.
If you have any ideas for Diane, you can send them to us at firstname.lastname@example.org.