Amazon Pulls SimCity 5 Downloads Amid Furor Over Constant Crashing & Slow Servers

Probably not a good sign.

Probably not a good sign.

Remember that whole outrage over SimCity 5? Yeah, it hasn’t gone away since this morning, when the powers that be at EA and Maxis said they were trying their very best to get more servers up and running. A few things have changed today, but the complaints keep rolling in on Consumerist’s tip line as well as all over social media. Amazon has subsequently suspended the game’s availability for digital download as well.

First things first: In order to try and combat slow or totally full servers, EA has released bug fixes include a server patch that disables the fastest simulation speed setting, Cheetah, reports Ars Technica.

EA’s community manager  also announced today that the server hotfix it’s rolling out will disable “a few non-critical gameplay features.”:

We are continuing to do everything we can to address the server issues. In the meantime, so that we can give you as good an experience as possible, we are in the process of deploying a hotfix to all servers. This includes various improvements and also disables a few non-critical gameplay features (leaderboards, achievements and region filters). Disabling these features will in no way affect your core gameplay experience.

We will continue to let you know as we have more information. We know it has been said before, but we do appreciate your patience as we complete this latest update. Getting you playing is our absolute highest priority.

Meanwhile, Amazon either received a request to pull SimCity 5 or decided on its own that it doesn’t want to deal with those dang server issues and customer complaints, notes Kotaku.

An Important Notice on the site’s listing reads:

Many customers are having issues connecting to the “SimCity” servers. EA is actively working to resolve these issues, but at this time we do not know when the issue will be fixed. Please visit https://help.ea.com/en/simcity/simcity for more information.

Take all of this as you will, but Consumerist readers/SimCity 5 gamers we’ve been hearing from are far from content with the response so far. While we can’t call out each and every comment, the message is clear — get your stuff straight, EA, and please let people play offline in single-player mode. DRM is beloved by no one in this case.

Anthony writes:

This has been a very disappointing experience. I spent $79 for the deluxe edition of the game and was hoping to run it on y laptop when I deployed in July for 8 months. Looks like I won’t be able to take this highly anticipated game on deployment with me because we will not have internet where I am deploying, at least for private use. It’s a major disappointment to have a game that requires a 100% all the time internet connection to be able to play it. I truly hope Maxis will come to their senses and realize how much potential this game had that has not been stripped away by not giving us a truly single player option.

Jay ain’t happy either:

Never have I been so disappointed in a game. I LOVE SimCity – I’ve been playing it for years and years and was eagerly looking forward to this latest release. But now my hopes are dashed, replaced by faulty DRM and unavailable servers.

Adam had no success getting on the game last night or today, even when he was able to connect to a server. His neighbor seems fine, though, so yay?:

The irony in this situation is that my neighbor plays the same server and the same region as me and he has only had minor issues with connection. Same internet speed/provider, same computer make/model. Maxis better do something to keep their loyal fans from the past decade, as I have already lost faith in a franchise that I used to love and anticipate releases from.