According to the company, three consumers reported they had found small fragments of glass in the ravioli portion of this entrée, though it claims that none of these people were actually injured.
The affected product has a UPC code of 13800-58358, and specific production codes of 2311587812 and 2312587812. As shown in the above photo, production codes can be found on the side flap of the box, right below the ingredients, which do not list “glass” among them. The recalled ravioli have a “best before date” of DEC 2013.
Nestlé says that these particular batches of ravioli were shipped out to stores in Nov. 2012. Since it’s a popular product, the company believes that most of what was shipped has since been sold to consumers.
If you have one of these boxes, you shouldn’t eat it, but instead should contact Nestlé Consumer Services at (866) 586-9424 (Monday through Friday, from 8 a.m. to 8 p.m., ET) or firstname.lastname@example.org for further instructions.
Nestlé will provide a replacement coupon to reporting consumers and also may make arrangements to retrieve the product for further examination.