Anna, who we featured in our previous post about the issues at Sam’s, sent us this update:
Sam’s Club has started contacting customers via email, phone calls, and letters to reinstate these oversold orders. They are honoring these orders at the agreed upon price. That should make a lot of people happy who had orders canceled for computers, TVs, luggage, and many other items. Sounds like most should get their orders by Christmas.
I happened to pick up the phone today and they claimed they had computer issues that day and it resulted in these errors. It’s all now being handled by a special group of people at Sam’s to resolve these customers issues.
Unfortunately for Sam’s Club, we scrambled and were barely able to secure a Black Friday special TV at Amazon instead. Amazon delivered the TV into our home by the time Sam’s Club even came up with a resolution. For their part, Sam’s Club was nice enough to offer a $50 Gift Card and a free extra year of membership since we had already found a TV.
In the end, we’re pleased with the results. Amazon and Sam’s Club came through for us.
A+ turnaround, Sam’s Club. We’re glad to hear that they were able to fix things.