I bought a Ninja blender at a Kohl’s store about 6 months ago. Due to a design flaw, the handle of the pitcher is full of mildew. Basically, there is a space inside the pitcher handle where water can get in, but can’t get out.
Having plenty of experience with indifference or abuse from appliance manufacturers, I wasn’t surprised when Ninja responded to my online form submission with a standard “I can’t help you with this issue via email – please call our 800 number” message.
Not expecting any help, I called the number just to see what would happen. Once I got through to a real person, they asked for my model number and address, and a new pitcher was shipped the same day, free of charge. No hassle.
I was especially surprised because Ninja only offers a 60-day warranty for products that are bought directly from them. They certainly weren’t obligated to give me a free replacement after 6 months.