A friend of his mother was very kind to Paul’s mom, and he wanted to do something nice for her. He ordered a beautiful and delicious strawberry “rose” bouquet after getting the friend’s address from his mom. She gave him the wrong address, though, and someone four doors down decided to keep some free berries. When he learned about this, Paul went to place a new order. This was his mistake after all. Instead, when he contacted Shari’s berries to ask who signed for the mis-delivered package, they sent out a replacement order to the correct address. For free.
I placed an online order for 1 doz giant strawberries displayed as a Rose Bouquet. I was sending to a friend of my Mom’s who helped her when she needed to get to the emergency room. Mom gave me the wrong address. 4 doors down from the true address. It was delivered on time, and I was notified.
After a week, we discovered the true recipient did not receive it. I contacted Sherri’s Berries to get a delivery confirmation name. I placed a new order because it was certainly my fault. Sherri’s Berries immediately returned my email with info AND refunded my original purchase because it did not get to where it was supposed even though it was my fault.
NOW that is above and upon customer service. Support this great company and shower your friends with some of the sweetest items on the net.