Camelbak Advertises Lifetime Warranty, Even Honors It If You're Clumsy

(mary_thompson)

Mike really likes his Camelbak water bottle. He carried it everywhere, and then dropped it and it broke. He was briefly sad, then purchased a replacement. He sent in a warranty claim by e-mail, though, just to see what would happen. What happened was that the company sent him a new replacement lid. Yay!

I’m a big fan of the CamelBak water bottles. They are good for the environment, fun to drink out of, and it’s like a baby bottle for adults. I guess I just like the bite and drink system.

Anyway, I had one of their regular water bottles that I used for a couple of months, and I drank almost all of my water through it. It was awesome. I used it at home, at work, and at the gym.

Unfortunately, when I was in the process of moving, I had too much in my hands and clumsily dropped my precious water bottle on the ground. The bite piece was in the up position and snapped off. I was really bummed out, and ended up buying another CamelBak as a replacement.

However, being a curious fellow, I submitted an email claim through their lifetime warranty service, even though it was my own dumb fault. With no questions asked they sent me a brand new lid. I was pleasantly surprised, and now have two awesome water bottles, one for work and one for home. CamelBak really surpsied me with their awsome response, and I think they should get some props on the Consumerist web site for being a really great company.