More and more of us are going wireless-only when it comes to personal phones. Which means that the cellphone number you had in New York will follow you to Texas, or Montana or anywhere else in the country. Apparently the folks at Time Warner Cable haven’t quite absorbed this idea since they continue to call a customer at 5:30 a.m. because he still has an East Coast area code.
Consumerist reader Eric says he has been doing a bit of back-and-forth with TWC recently over a billing dispute. He was promised a rate of $40/month but is getting billed at $52.
After a handful of calls, it appeared to be sorted out. Then magically, after two more billing cycles, it reverted back to the higher amount. Thus, while this issue gets resolved — again — Eric has been withholding full payment.
“Now TWC calls me at 5:30am to tell me that I need to pay,” he tells Consumerist. “I’ve called them now twice and told them not to call me anymore at that hour. They insist that the problem is due to the fact that I have an East Coast cell phone number, but live on the West Coast.”
“They obviously know that I live on the West coast since they provide Internet service to my house and send me a bill every month,” he points out, using logic that usually draws a blank stare from telecom customer service. “It’s difficult for me to believe that they had no way of knowing that I don’t live on the East Coast.”
If anyone out there, especially a current or former TWC employee, can explain — or at least take a good guess at — why the company has all Eric’s billing information but still thinks he’s on the East Coast, we’d love to hear it.