The Sprint Consumerist Hotline Is Alive And Well

The Sprint Consumerist Hotline, a direct line to the company’s executive customer service, has been one of our staple resources in the fight for competent customer service. A few weeks ago, though, some readers reported to us that it had been disconnected. Nooooo! We checked in with Sprint to see what happened to the hotline, and obtained a fresh new number for you to use. Bonus: it’s toll-free.

A spokesman tells us that the extension was lost in a reconfiguration of the lines, but you can get right in touch with the Escalations group (executive customer service, we like to call it) at 866-561-0035.

Remember that Sprint has provided this number as a courtesy to our readers, even if it was originally born because we posted a bunch of contact information for their executives way back in 2007. Go over the tips in these classic posts, “How To Complain” and “Be a Customer Service Ninja” before picking up the phone, especially if you’ve never dealt with executive customer service before. Good luck!

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.