Back in 2005 when I was remodeling my home, I had to go shopping for three bathroom sink faucets.  I would up choosing Kohler, mostly because I liked the style of the fixtures, and because they touted that their sink valves have a “lifetime warranty”.  Now I’m always a little bit suspicious about absolute promises from any big company, but I liked the faucets and so paid the little bit extra to buy Kohler vs. a less expensive brand…

Fast forward to 2012, and one of my hot water valves just stopped working – I couldn’t turn it on at all.  I disassembled the faucet but could not get the valve out of the valve body – it was stuck!  I considered buying a new faucet to get my sink back working again, but then remembered Kohler’s warranty, looked up their number on the internet and gave them a call.

Let me just say that this is where I was ABSOLUTELY SHOCKED – at the EXCELLENT service!  I only had to press two buttons on the automated system before I was transferred very quickly to a pleasant, clear English speaking lady who promptly identified the make and model of faucet I was calling about, and within 5 minutes had ordered me a replacement valve body.  She asked if I had any other problems with Kohler products, and I told her that my kitchen sink sprayer was not flowing like it used to.  She said a new diverter valve would be included in the box, and that the parts should arrive in 5-7 days.  I was never hassled about proof of purchase, ownership, etc.

As good as her word, 4 business days later my replacement faucet valve (with a brand new supply hose) and a diverter valve arrived from Kohler.  All free, no cost, and living up to every bit of their lifetime guarantee.

Is $120 a lot to spend on a bathroom faucet?  I guess it might be, but I have no regrets and could not be happier with my purchases, or Kohler’s OUTSTANDING customer service!