It’s not that Steve was begging for any special favors, or violating the policies that Amazon itself has posted. He saw the price on the TV he had already purchased drop by more than $200 as part of a special sale, and he contacted Amazon for a price adjustment, per their policy. And they denied him, because the sale price didn’t apply at that exact moment he called. A screen grab and Amazon’s own records weren’t enough proof.
Amazon’s 30-day post-purchase price match guarantee specifically excludes TVs. They do, however, guarantee the price for two weeks, and Steve noticed the price drop within a week.
In one sentence (to start) – Amazon admitted to dicking me over for $200 and change after dropping the price on a 55″ LED TV days after I bought it. I’m a Prime member to boot. It went like this.
1. Saw that LGs were going for decent rates – made an educated purchase of model/size/package.
2. Used Amazon Prime to get it super fast and delivered, all for $1477 and change. Not bad, says I.
3. The week it was delivered, Amazon lowered the price to $1243.
4. I email asking them to refund the difference per their AWESOME PRICE MATCH GUARANTEE, semi-expecting Prime service.
5. I end up getting told to prove the TV was on sale for that price, screenshots don’t count (as it’s now at a new price, the same/higher).
6. I tell them I can’t get a dead link to their site, and that they obviously have records of my purchase, the price change literally 5 days later, and the subsequent change to “normal” pricing.
THEY FUCKING HANG UP ME
I call again, and get a different CS rep. This person does admit that “Yeah, the TV was on sale right after you bought it, so you should be refunded the difference.”
Now I’m getting somewhere, but after I ask him how to go about it, he pulled a “sir….sir….can you hear me? I can’t here what you’re saying.”
And I get hung up on again. I’ve been told today is the deadline for my refund, but – I’d like my $230 back to maybe buy something cool, maybe DVDs to watch on said 3d LED.
Conclusion – Amazon’s “TV Price Match” policy, when it’s Amazon who changes the price, apparently must be called in while the site is live with the new price, and they won’t credit you despite acknowledging that yes, you’re owed $230.
TL;DR – I’m still trying to get the difference back, but the screenshot is what I took to prove that the price went down, since I was working that afternoon and couldn’t trick them in to calling me (oh yeah, you have to trick them to call you) that very moment.
If Best Buy will straight up take your receipt, refund the difference, and call it a day – how can Amazon afford to be such dicks about this?