Want To Look At A Car? Dodge Dealership Needs All Of Your Info

Allen wanted to look at a new Dodge Charger. Not test-drive it. Just look at it, and maybe check out the interior or sit inside. But the dealership he visited wouldn’t let him even look at the car without taking down his name, address, driver’s license information, and phone number. Annoyed, he left the dealership and did a Google Images search or something instead.



So I am in the market for a family car and went to [redacted] Dodge in [redacted], CA. I was greeted outside and told the sales person I was interested in checking out the Dodge Charger sedan. He led me inside and asked me to have a seat at one of the desks. I was kinda surprised as I could see no Charger inside the showroom. Not a minute later, he came back holding a sheet of paper and asked me to take a seat to fill out the information. He was asking for my name, phone number, address, driver license information and email address.

Then I saw there were a bunch of questions underneath like a whole survey stuff. I jumped out of the chair and asked the guy, “You want all my personal information just to show me how the car looks like?” He proceeded to tell me that “Yes, this is our new policy”. Keep in mind I was not asking for a test drive. I JUST want to see how the vehicle’s inside look like and may be try sitting in there to see how the inside feels like. I then told him that I would not give him all the information he wanted just to look at the vehicle and left. Then I went home and found out on yelp.com that this particular dealer is all rated at 1 star by many people.

The most hilarious thing. I wanted to contact Dodge customer service to find out if this is a new Dodge policy to acquire all customer personal information before they are being allowed to check out Dodge vehicles (not to test drive one, just to see and touch the car) at the dealers. At the Dodge web page where to send Customer Service an email for questions, THEY ASKS FOR ALL THE SAME PERSONAL INFORMATION (EXCEPT DRIVER LICENSE) as the dealer (Full name, full address, phone number and email address). So they want my personal information to check out their vehicles and they also want my personal information when I want to ask them a question. Way to go for marketing. I guess that will stop me from even inquiring Dodge until their policy changes.

You could try contacting their customer service number for new vehicle buyers (1-800-4A-DODGE) where perhaps they would answer the question without collecting all of your vital information first.

Comments

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  1. Dave B. says:

    Simple solution, find another dealer. Shopping at a 1 star dealer is just asking for trouble to begin with.

    • longfeltwant says:

      Another simple solution: use fake information. This has the added benefit of costing the company money, as they will inevitably attempt to send marketing materials to Mr. Crufty McBum, 420 Anus St, Lynchville Mississippi.

      • bluline says:

        They asked for his driver license info, which is easily verified by asking to see the license itself.

        I’m with the OP and would never have agreed to this demand.

      • Conformist138 says:

        I admit, I bought my car used last week, but we weren’t even asked for info before the test drive. Actually, the test driver didn’t ever provide any ID at all, only I did at the time of sale (my car, but I had my mom’s trucker husband look and test drive to see if he could find anything wrong with it- as far as i’m concerned “engine starts, car moves, automatic transmission” is as much as I needed to know)

        • Coleoptera Girl says:

          When I wrecked my car last fall, I think I was asked to show my driver’s license once and the information was only written down when I actually bought a car. I was shopping for used vehicles as well… Heck, I shopped on a (college football) game day and the guy selling pretty much let me do whatever I wanted. All I had to do was ask for a set of keys to test drive any vehicle!

      • zandar says:

        I like this idea, because you just know they are selling these names to any number of marketing firms. I hope that means when all those companies try to send you junk, it comes back to them.

      • maxamus2 says:

        You can use the fake info for the website, but according to OP the dealer required his drivers license as well. Unless of course you have a fake ID I guess.

      • Jawaka says:

        Unless the dealer asks for your license and fills out the form himself.

      • EatSleepJeep says:

        George Herbert Walker
        1600 Pennsylvania ave
        Washington DC, 20500
        322-850-7719

    • Loias supports harsher punishments against corporations says:

      And evidence the OP gave that it was a 1 star dealership and not a 5 star dealership being scammy was…?

      • nishioka says:

        “Then I went home and found out on yelp.com that this particular dealer is all rated at 1 star by many people.”

        • Loias supports harsher punishments against corporations says:

          Well, color me corrected.

          • SPOON - now with Forkin attitude says:

            Also dealerships in redacted are usually pretty skanky. try a different town.

          • Blueskylaw says:

            You are hereby remanded to be color corrected for the rest of
            your natural life. May God have mercy on your soul. Proceed.

    • BurtReynolds says:

      Problem is, just about every dealership I’ve seen has substantial negative feedback on sites like Yelp. Sites like DealerRater aren’t anymore reliable, since they all seem to be “encouraged” by 1 or 2 sales staff at the store. Every other review is “My salesman Bob was great!” and I find it hard to believe that Bob is so good that 90% of the sales go through him.

  2. jimbo831 says:

    Why is the dealer’s name redacted? I promise this isn’t a Dodge policy and people should know what dealer does this. I can go to my local Dodge dealer and look at cars without a problem.

    • BurtReynolds says:

      I’m wondering if it was an AutoNation dealer. I went to Honda and Toyota dealers in the DC area that are AutoNation stores and they dragged me in front of a desk before I could test drive the car I came to see. I believe I got him to not record my address though, as I described the pile of junk mail I already get. I also balked at the “work phone number” request, and told him I doubt he’ll have something so vital to say that he needs to contact me at the office. He let that one go too. Then they needed my DL for the test drive, and still insisted on coming with me.

      When I sold cars, we didn’t do this until after the car was shown. If the person hated it, they wouldn’t even come inside for more info, so why waste everyone’s time? If they liked the car, they’d typically be willing to come in for a brochure and maybe see some numbers. At that point I’d get thier contact info for a follow up.

      The AutoNation experience was also in sharp contrast to when I looked at a Lexus, and I was handed the keys on the lot without even asking my name. The salesman came with us on the drive, but only after we had driven and gone over the features of the car did he try to get me to come inside.

  3. OldSchool says:

    There is a gaping need for a site like Consumerist that doesn’t redact the identity of the bad businesses.

    • MrEvil says:

      I think the reason Consumerist does this is to force the auto-manufacturers to yank the leash on their dealers a bit. For far too long the auto makers have just been able to shrug the shoulders and go “We’re not the dealership.”

      It’s about the only franchised business where the parent company accepts 0 responsibility for the behavior of one of their franchisees.

    • Mrbyte2k says:

      It’s to avoid being sued for libel if the story turns out to be false.

      • Blueskylaw says:

        It’s only libel if it’s false and Consumerist wouldn’t be on the hook, just the OP.

        IANAL

        • AustinTXProgrammer says:

          I believe since Consumerist has editors and hand selects the stories they would be on the hook, so I don’t really blame them. The legal bills would be enormous even if they prevailed.

          • Jaynor says:

            There have been cases where information wasn’t redacted (back in the Gawker days) where consumerist readers became avid activists and caused businesses some serious issues (the RV company with the “kill bees” that they thought invalidated an auction buy comes to mind).

            Internet outrage can get overblown pretty quickly… it wouldn’t be a big stretch to accuse consumerist of inciting illegal behavior if we readers decided to do some evil as a result of a story.

            • jeremydouglass says:

              Also, redacting the individual store/dealer/whatnot makes it difficult for that company’s home office to pinpoint the location of the problem. Any changes in policy as a result of whatever kerfluffle got them on consumerist would have to be sweeping and broad across all stores. A lazy company looking to backpedal could just fire the store manager or employee involved if they knew what location was referenced.

  4. polishhillbilly says:

    They are just collecting Info to sell to the junk mailers

    • jimbo831 says:

      I doubt they’re selling it to anyone. They want it to harass you themselves. These people will call, mail, and email you regularly.

      • nopirates says:

        four years ago i negligently provided similar information to a mazda dealer in new york. i did not buy a car from them and i have been trying to get them to leave me the hell alone ever since. other dealers i visited did not harass me like this.

      • maxamus2 says:

        Yep, this. ONE time I took my car to a dealership for a repair and ever since I get non stop mailings from them telling me of their sales or how it is a great time to trade in. Really pisses me off, the way they personalize them, “Hello Mr. redacted redacted, it is time to trade in your redacted to get a new vehicle.”

  5. fatediesel says:

    I was car shopping last month and while I wasn’t truly interested in a Dodge I did look at them at the Dodge/Chrysler/Jeep dealership I went to and the salesman didn’t ask for any of my personal information while I was looking at a Ram. He asked if I had any questions about it and when I said no he left me alone.

    • galm666 says:

      When buying the Forester we have now, the only time personal info was asked for was at the test drive stage (driver’s license only), and then the paperwork stage of actually buying the car.

  6. coffeeculture says:

    uhm, can’t you just fill out fake info… at least online? i do it all the time

    • redskull says:

      Exactly what I was thinking. Who’s to know unless they ask to see your photo ID, and then in that case tell them to f-off.

    • dolemite says:

      What happens if you want to buy the car? “Ok, well, we will just take the info you gave us earlier to start the process….” “Well, there’s something about that. I lied on all that information. I’m a fraud, I admit it….”

      • coffeeculture says:

        In person I probably wouldn’t do it, but definitely online.

        You probably couldn’t get around the ID thing…but I’d definitely fake my phone # and use a junk email address (or at least use a Google voice # and set it to DND)

      • whogots is "not computer knowledgeable" says:

        I would do it in person, and if I wound up buying the car from that dealership — which I wouldn’t, since they signaled their intent to spam right at the front door, but let’s pretend it might happen — I wouldn’t be shy about needing to change my info. Refusing to play ball with spammers is not fraud.

      • Lyn Torden says:

        “That’s my anonymous shopper info”. “Now if you actually want to sell the car to ME, then NOW I’ll give you my legal info.” “Oh, as for the email address, which one do you want? The one for my family to send me email that I check a few times a day, or the for car dealers that I never read?”

      • Lee Harvey Griswald says:

        Look there, buy elsewhere. Even if I did want to buy, it wouldn’t bother me to tell him I’d lied.

    • Kate says:

      Yeah, but do you really want to buy a car from someone who forces you to do this in the first place?

  7. MaxH42 thinks RecordStoreToughGuy got a raw deal says:

    Aw, come on, the crappy dealerships can only pull in so many suckers a month and have to supplement their income somehow, and overseas spammers pay good money for new, verified identities.

    /s

    /notreally

  8. SkokieGuy says:

    This is nothing new. 30 years ago car dealers did the same thing. “We just need to see your license” which they would keep to essentially keep you hostage in the dealership, even when you finished looking.

    I remember looking for a specific model of car. The dealership didn’t have it with the options and color I wanted. They wouldn’t check with their other location without essentially filling out a sales contract.

    “So I can walk to a payphone and call your other dealership, but you won’t make a call unless you collect all info first?” Yes, that’s our policy.

    I left the dealership, went to a different dealership and bought the car I wanted that day. I actually called the original dealer, got to the sales manager and explained how their policy cost them a sale. He could not have cared less.

    The dealership went out of business about 10 years later and the location remains empty to this day.

    • longfeltwant says:

      I bet that sales manager transferred to the dealership where you bought the car.

      • Loias supports harsher punishments against corporations says:

        Why, when the other dealership was already full of salesman who were making their sales and treating the customer right.

        What a poor attempt to belittle someone else.

    • Polish Engineer says:

      When I was little my dad was buying a car at a VW dealership. They have taken his license and giving the hard sell, refusing to return it. He stood up, picked up the chair he was in, and asked if they were going to return his license or buy a new showroom window. Different times.

    • Martin says:

      Skokie, that salesman is obliged to follow his boss’s instructions whether he sells you a car or not. He’s been forced to do so many nonsensical things in the course of business, and silenced in no uncertain terms whenever he questioned a questionable policy, that he has learned to shrug and lose a sale rather than try to change a policy he cannot change.

  9. Blueskylaw says:

    “Want To Look At A Car? Dodge Dealership Needs All Of Your Info”

    Looks like Facebook has just signed a deal with Dodge to get all your personal information in order to help you “socialize with your network” and it will be used for absolutely no other purpose.

    We promise (fingers crossed behind back).

  10. nugatory says:

    I’ve had the same situation with a CarMax in Los Angeles. They wanted all that information just for me to look at cars on their lots. I just kept saying, “Excuse me, but why?” The person relented after asking that a few times.

    In the end I left as that was just the first example of the games they play.

    I was interested in on of the cars on the lot and asked how much. The salesman’s response was “how much would you pay for it?”. They refused to tell me the price until I told them what I’d pay for it. My answer was “$100, now tell me what the real price is”. He left grumbling and came back with an absolutely ridiculous price, I just walked off the lot without saying another word. No more of these games for me.

    • MaxH42 thinks RecordStoreToughGuy got a raw deal says:

      That’s why I call/e-mail and ask for their best price on the exact model and options I want, or the closest they have. I let them know that I’ll be contacting a bunch of dealerships and asking the same thing, and I won’t be calling/e-mailing again, but I will be buying within a few days from the dealership with the best price. I had a few say I had to come in to get a price quote, so I told them no thanks, I’ll find someone else to buy from. But a few were great about this and apparently used to dealing with it, and even told me their dealer invoice and dealer cost, plus what they considered a non-negotiable markup (a few hundred dollars). The one we wound up buying from even had an “Internet sales department”.

    • psm321 says:

      I thought the point of CarMax was that it was a fixed price, no negotiation? Am I mistaken about that? Because if that’s how it is, then what does the salesman gain by asking how much you’d pay? Sounds crazy

    • GearheadGeek says:

      That’s a terrible CarMax location. The nice thing about CarMax is that they do post every price of every vehicle in inventory on their website, they have a tolerable search engine for inventory and you can expand your search to other CarMax locations within X miles of your location.

      They don’t have the best prices on vehicles, but they tend to have very decent used vehicles in stock and a very good selection. When I was looking for a truck to tow a travel trailer, I had a fairly narrow set of parameters and was actually able to find the right truck at a fair (not excellent but fair) price and a year later I’m still happy with the deal.

      You’d think it would the simple to find a used pickup in TX, but if you want to do more with it than just drive to the mall, the pickings get slim quickly. Lots of large wheels, small engines and gearing for fuel mileage out there!

    • Froggmann says:

      I’m sorry to say but I don’t believe one word of your story. Every carmax I have gone to has never asked me for any information until I decided to go for a test drive. Not only that but it’s their policy to clearly post the price on the window sticker. It’s kind of the selling point of carmax.

    • Chmeeee says:

      Are you sure you were at a Carmax? They are on a fixed price model, no negotiation, no “what do you want to pay” BS, prices on the window of each car, etc. Everything you said sounds like the polar opposite of what I’ve experienced at Carmax (still haven’t bought a car from them though, prices too high).

  11. chiieddy says:

    I would try another dealer. Obviously, the customer service page will request your info. They want to be able to respond to you!

  12. marillion says:

    Do what I did. Go to a Volvo dealership. Get a better car for a similar price and a free trip to Sweden to pick it up… There.. Problem solved.

    • benminer says:

      Please be sure to let us all know when Volvo starts making rear wheel drive full sized cars.

      • jefeloco says:

        Yep, because one person’s preference applies to all on the internet :)

        FWIW, I love compact to midsize RWD cars with manual transmissions, not that everyone should have one…

        • dangermike says:

          The op was shopping for a charger. The Charger is RWD. Volvos tend to be smaller, don’t offer nearly as much power, and don’t have a dedicated RWD platform. That’s not to say that either is inherently better than the other, just that Volvo doesn’t have a direct competitor to the Charger. (also, lamentably, the Charger doesn’t offer a manual transmission. If it did, I would own one now.)

  13. Silverhawk says:

    I can’t speak for all dealerships, but it’s probably a dealership policy that the salesperson make X number of contacts per Y periods. Not to mention sales. By taking down OP’s info, he’s made contact. And then he’ll harrass OP until OP tells him to buzz off.

    My SO wanted to look at and sit in (but not test drive) some Cadillacs a while back, and the salesman did the same hard push to me, so I gave him my name and an email address and nothing more. He emailed me once a week for the next 2 weeks, until I flat out told him we weren’t buying a Cadillac. Prior to that, I was at another GM dealer, and was close enough to see the screen while the salesman punched my info into their CRM software. They had every contact I had made at a GM dealership for the last few years, so they even knew what vehicles I had bought at other dealers in other states.

  14. Blow a fuse? I can fix that... says:

    The way I see it, you Dodged the bullet. Now go look at a real car instead of something from Chrysler.

  15. philpm says:

    Hell, I didn’t even have to give that much info at the Subaru dealer we just bought our new Impreza from. We did 5 test drives with nothing more than them making a copy of our drivers licenses.

  16. ZenListener says:

    I’m glad the Dodge dealership I go to doesn’t pull these kinds of things. I’m guessing it’s not a Chrysler/Dodge/Fiat mandate.

    The last time I went I was there I was looking at the Charger Super Bee and a salesperson ran outside, eager as anything, wanting me to look it all over. No info required.

  17. AldisCabango says:

    My dad would walk into a dealership ask tell them he already has financeing in place and he does not have time to dicker about just give the bottom line price. If he didnt like price he would say thank you and start to walk out. If they came back with a lower price has he walked out, would remind them he asked for the bottom line price and since they lied to him they cant be trusted and then leave.

    I wish I could have learned from my dad, but 6 cars later I still haven’t learned and always end up with buyers remorse once the new car smell fades.

    • Eyeheartpie says:

      That’s the biggest thing that people seem to forget. You, as the buyer, are in the position of power in these negotiations. If you don’t like what you’re hearing/seeing, then get up and walk out. “But I don’t want to have wasted all this nice salesman’s time!” Don’t worry, that’s their job. They’re big boys and girls. They’ll get over it. Are you really going to hand over tens of thousands of dollars for something you don’t absolutely love just so you don’t feel like you’ve hurt the salesman’s feelings, or so you don’t feel like you’ve wasted a couple of hours of their time?

    • alexwade says:

      The key to avoid being ripped off is to not have your mind set on buying a car that day. When people walk into a dealership, quite often they are in a buying mood. Dealerships play on that impulse. You can help yourself by taking a friend whose only goal is to talk you out of buying a car. Just make sure your friend won’t get caught up in the moment too otherwise this will backfire big time.

      In early December 2004, there was a 350z roadster that I had my eyes on. Pearl white paint, fully-loaded, with a 6-speed manual. The dealership was firm on the price. So I left. December 30 came around and they called me back and was willing to sell me the car for invoice+$500 + 1.9% APR. I won. And I still have that car, I love my Z.

      Another website that helps: http://www.beatthecarsalesman.com/

  18. Eyeheartpie says:

    As a counterpoint, I’ve been going to a Dodge dealer in [redacted], TX lately, where the people are awesome, the salesman actually know about the cars they’re trying to sell, and they did not ask a lick of information of me except my first name, until I actually wanted to try to test drive a car.

    There are bad dealers all over the country, but the beauty of it is that there are so many dealerships everywhere (especially American car dealerships), that it’s an easy matter to find one that doesn’t suck so bad.

  19. wackydan says:

    When I was shopping for my new truck this past fall, I visited both Ford and Dodge dealers… The closest Dodge dealer was very much the typical dealer…

    Salesman: “How much are you going to put down?”
    Me: “None of your business”

    Salesman: “What do you do for a living/Who do you work for?”
    Me: “None of your business”

    And so went the dance… I prevented them from knowing any of my personal info during the pricing discussions. You could tell they thought I was just some macho man car shopper that was there to take on the dealer at their game, but I was simply interested in not playing their game. I ended up with a Ford, but the Dodge Dealers did come at me with some great prices.

    • Hub Cap says:

      They want the information to check your credit. NEVER let then photocopy your driver license.

      • Eyeheartpie says:

        They need your SSN to run credit. They photocopy your license if you want to test drive so they can track you down in case you wreck the test drive car. Also, their insurance requires it for all test drives. At least, that’s what I’ve heard from a couple of friends who work at dealerships.

        • Libertas says:

          No they don’t. I saw the dealership inquiry on my credit after giving them a copy of my license. It was listed as the same day of my test drive. I filled out no other paperwork and just took the drive and left. Stupid seatbelt alarm wouldn’t stop going off unless you actually wore it, so there was zero chance I was buying that truck.

  20. KitanaOR says:

    In May of 2005, we went to the Subaru dealership in San Jose, CA.. We wanted to try out the new Forrester. The dealer was a little loopy or something. We had to answer the same questions two or three times: Forrester, new or used.

    We found one we wanted to test drive. He gets the key and moves it out of the spot for us to look at it. Then he moves it back out of the way of another car they were moving. Then he takes us inside and starts rummaging in all the offices. WTF? Can we test drive the car? Oh yes, hold on, says the guy. Then he comes out with financing paperwork. Just 5 minutes he says. He wants to save us time by looking at our credit now. We tell him we know it will take 20, and we’d like to drive the car first. He insists we sit. We stood. Back and forth. He wants our personal info and we want to drive the car.

    We go out, he talks to his manager, and he comes back to tell us that the only way to drive the car is to fill out the paperwork. The other two dealerships we went to did no such thing and it was late, so we felt confident to tell him no and left.

    Disgusted, we drove to Toyota. There, the guy didn’t even ask to look at our licenses before letting us drive their RAV4.

    • WhenPigsFly says:

      Let me guess, you went to Stevens Creek Subaru. That has a bad reputation. Capital Subaru is much better.

  21. j2.718ff says:

    I was in this same situation (minus the driver’s license) trying to get a haircut at supercuts. I checked in online, and walked into the place. They said in order to process me, they needed my full street address. I explained I didn’t want any mailings. They said that was fine, so I sat down. They said they still needed my street address.

  22. jcm says:

    Same thing happened to me when I asked about the price of a vehicle. They wanted my SS# so I left and went somewhere else.

  23. DigitalMariner says:

    So just want to make sure I follow here:
    You go to dodge’s website to ask question/complain about ID gathering, expecting an explaination and confirmation or denial that the practice is correct policy.
    Dodge’s website asks for the same info (name, address, phone, email) save for DL number.
    OP gets mad and never asks his question.

    How does OP expect Dodge to answer his question or followup for more info without contact info? Email is likely their first choice, but with spam filters and quick deletes might not get received. If they really wanted to followup, they might call for details, even if OP may screen calls. If they *really* wanted to, they could mail you the info you needed (or contact you if the first two attempts were ignored)

    Dodge doesn’t know to importance of your comment before sending it, so they gather whatever info they might need and can contact you however they think is most appropriate (or need to if spam/phone screens block the original attempts to contact) to your comment/question.

    The dealer sounds way out of line, but I fail to see why the website asking for that info is inappropriate.

    • DigitalMariner says:

      And yes, I realize that this info will also put OP on a marketing list. But if you want a response, you need to provide the company an opportunity to respond. Otherwise how would you like a response, telepathy?

      • Coleoptera Girl says:

        I’ve had to dig e-mails out of my junk mail folder. It’s not a big deal. Dodge wants more information for marketing purposes… and I suppose for people who can’t be bothered or don’t think to check their junk mail box when they’re expecting an e-mail not on their safe list.

    • haoshufu says:

      Since the Dodge web site uses email, I will understand they want an email address to reply or communicate. Then why is phone number and address are “required”? Many web sites will give you a choice depending on how you want your reply but no, Dodge wants them all.

  24. Buckus says:

    I just bought a car. The Toyota dealer went through all the same rigamarole before showing me a Prius.

    The VW dealer let me drive three cars with only a driver’s license to show.

    I’m driving a new VW now.

  25. oldthor says:

    Now you know why Chrysler is Chrysler and will soon be once again looking for another hand-out . They know little about anything except keeping salaries for the top executives as high as possible regardless how badly sales are. I for one will never ever consider buying for Chrysler ever, period!
    By the way what’s with all the Detroit ads?>?? As far as I can see Toyota and Honda build more cars in America then Chrysler does.

    • Eyeheartpie says:

      Can you say “overgeneralization”? I have had no issues from any of the GM dealerships I’ve been to.

  26. Sarek says:

    Back in the late ’90s, I went car shopping. At one [redacted] dealer, the salesman wouldn’t even tell us the LIST price of the models until “we were actually ready to buy.” I was angered by his idiocy, stood up, told him they were readily available on the internet, and stormed out.

    • Buckus says:

      LOL. My favorite is when they add the “dealer-installed” accessories at huge price. Even when you don’t pay for them, they just leave them installed because they’re actually so cheap.

    • Pete the Geek says:

      In 1997, I was making good money and looking to replace my 9-year old sports car. I couldn’t even get a test drive. First visit: “we don’t have anyone who can give you a test drive today, please come back”. Second visit: “we can’t find the keys”.

  27. shthar says:

    Can we see a picture of Allen Mcsketchy?

  28. Sad Sam says:

    I’m frankly annoyed by the repeated questions I get, quite often, when engaging in consumer transactions these days.

    I’m asked for my zip code, my phone number, my email address, do I want my receipt sent to my email, do I have a discount card, do I want to open a credit card, am I sure I don’t want to open a credit card I’ll save 10% or get x points, etc. Sometimes I am asked all these questions during the course of one transaction. I find that the more expensive the store, the more questions they have for me. I know its not the sales persons fault so I try not to be hard on them, but come on, I want to give you money please don’t annoy the hell out of me, take my money and let me go on my way.
    I am even asked my name when I want to try something on at Anthropologies and then they right it on the door, 90% of the time they screw it up so I’m now giving out fake names when I want to try something on.

  29. NorthAlabama says:

    everybody get on the google/chrome bandwagon! start collecting that info to use or sell to the highest bidder…

  30. JonBoy470 says:

    My preferred tactic is to go onto the lot after hours and look around. Dealerships are notorious for having outdated/inaccurate inventory listed on their websites. If I see something I want, I can go back during normal people hours and engage a salesman. I ask for the “out the door price” and never divulge my target monthly payment or down-payment. Car salesmen have a well-deserved bad reputation, so there’s a temptation to go in ready to fight them off. Having worked in sales myself, I’ve found it counter-productive to be antagonistic, but I’m up front with them: “I’m looking to buy a car, but I want the lowest possible out-the-door price. If you can make that happen, I’d be happy to give you my business.”

  31. Robert Nagel says:

    They want the information so they can find out two different pieces of information. One, do you have a license and two, can you get a loan for one. before you get back from the test drive they will know if you can get the loan. In this case they wanted to know before you used up the salesman’s time.
    Go somewhere else, these guys have absolutely no people skills. They are supposed to get the information without alerting you.

  32. Rick Sphinx says:

    Was it a special edition? I worked for a Toyota Dealership in early 1990’s. We had the new Supra (the really curvy/sleek one), each dealer was lucky to get one car. Well, if you even wanted to sit in it or test drive it, you had to go sit with the finance manager first, but you could walk around it, look through the window etc; just not get inside, or drive it.

  33. Bravo says:

    When my wife wanted a new car we toyed with the idea of buying a brand new car. We visited our local subaru dealership in august of 2011 and were quoted retail $32k. We went to several used car lots that day and all were asking retail for a used make and model of the car we wanted $23-$27k. One salesman portrayed a typical image of a used cars salesman, even though we like the car he would not budge on the price. Keept asking $27k on a year old model with 15k miles and damage to the exterior. We left and called the authorized salesman we meet earlier in the day to say we are interested in a new car. Minutes till closing we signed the paper work and payed just slightly over $28k on a brand new car that had less than 16 miles. Our first new car, salesmans first sales. Both parties in their mid twenties. Only thing needed for a test drive was a current drivers license.

  34. sj_user1 says:

    Your first mistake was looking for a Dodge