I’ve often heard, both from readers of this site and in real life, about the generous replacement policy that coffee-pod maker Keurig has when something goes wrong with one of their products. But if you happen to buy a model that’s defective, reader Synimatik tells us, Keurig will only replace it so many times before you’re on your own and have to just buy yourself a new one. He didn’t expect to spend more than $200 on what he calls a “disposable coffee maker.”
I originally purchased a Keurig coffee maker a little over a year ago. Since then, I have had the unit break, and replaced not once, but twice. Now, less than two years after my original purchase, I’ve had the 3rd Keurig break. The last call to customer service resulted an explanation of “yeah, this happens a lot. There is a problem with one of the parts.”
Awesome. So they know the equipment sucks, but continue to sell them as it anyway. I guess the moral of the story is if you want to spend upwards of $200 on a disposable coffee maker every 6 months or so, get yourself a Keurig.
Thank you. I will go right ahead and not follow that advice. It’s only fair that they won’t replace it more than a year in if that’s the product warranty. So why can’t one of those replacements be of a different model that doesn’t self-destruct quite so efficiently?
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Our Tassimo has lasted for several years without problems. We don’t drink coffee but we sometimes have guests who do plus when my mother-in-law visits for several months she drinks two cups everyday. I buy the pods on Amazon at a discount and do Subscribe and Save for further discounts when my mother-in-law visits so the pods are less wasteful than making a large pot and dumping the rest of the coffee.
Capresso ftw. While the idea of these Keurig machines is good, the actual coffee that comes out of them is utter swill. The company I work for has 4 of them spread around the office and I have a couple relatives who own (and like) them as well. I’ve given them more than a solid day in court and each time have been presented with something that qualifies as coffee only in that it is wet, hot and dark. For the last few years I have been brewing a 10-cup pot of whole-bean coffee in my Capresso at home. I then transfer it to a large thermos and take that and a vacuum-sealed travel mug with me to work.
My girlfriends B60 died after after one and a half years (no power). I still had the receipt from Bed, Bath, and Beyond. Spoke to the manager, traded it in for a new replacement. They will ship the defective unit back to Keurig. It did cost me $8, since the price had gone up slightly. I like that kind of customer service.