J. Crew Divides Rewards Points Between Me And Evil Twin

Julie has a secret evil twin with the same name. That’s the only possible explanation for why her favorite store, J. Crew, has decided to split her reward points between two different accounts, neither of which receives enough points to get actual rewards. She wrote to Consumerist not only to complain, but to find out whether there are other customers experiencing the same problem.

I haven’t been receiving rewards from J. Crew recently and I chalked it up to simply not spending enough, but when I went to the site, I found that’s not the case. For whatever reason, the points from my card are being funneled into two different rewards accounts with the same name. They’re split pretty evenly and neither meets the minimum points to earn rewards, but together they do.

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I’ve emailed customer support to figure out why this is happening, but I tend to run a pretty high J. Crew bill and I’d like to find out how long this has been happening, something I doubt they’ll help me with. Have you heard of this happening to other people?

I feel a little silly complaining about a rewards program, but it’s really the only reason I keep the card open. I make a big point of making the most of available rewards programs and it feels pretty bad to find that the one from the store I shop at most is misbehaving.

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  1. Blueskylaw says:

    “J. Crew Divides Rewards Points Between Me And Evil Twin”

    What Julie and the rest of the world don’t know is that this is bigger than anybody knows. All companies that offer points have been ordered by the NSA (No Such Agency) to funnel a certain percentage of points into a secret Cayman account where it will then be used by the agency to purchase weapons and supplies for freedom fighters around the world.

  2. sjb says:

    Maybe they are doing you a favor in not giving you enough points to use them there.

  3. cybrczch says:

    She’s not an evil twin if she doesn’t have a beard.

  4. PercussionQueen7 says:

    Julie, I get why you’re trying to figure out if this is an isolated incident or if others are having this happen too, but have you given J.Crew a chance to respond to your email inquiry yet? It could be just a computer glitch on their end that gets fixed as soon as you bring it to their attention. The time to involve Consumerist is when normal customer service avenues have failed and you need some internet shame to force them into doing what’s right. I get awfully tired of people running to Consumerist BEFORE they’ve given the company appropriate opportunities to correct the problem.

  5. Parnassus says:

    I don’t know anything about J. Crew but the image shows asking for all of the point programs. Is Spring 12 the name of one program? Also, is it possible that the account is thinking there are two different cards or is the account number used to sign in?

    What happened to the 105 points from the second account?