Struggling T-Mobile continues to limp along in fourth place among U.S. wireless carriers, announcing today that they’re making some major restructuring measures to try to slash costs. The company will be eliminating an overall 1,900 call center positions, reducing call centers from 24 to 17 over the next three months. So good luck trying to get through to a rep with your next complaint.
CNNMoney says 3,300 positions will be cut in the shutdown of call centers, but that the remaining centers will then hire a total of 1,400 workers. T-Mobile says they’ll try to provide relocation assistance for those affected by the layoffs. More changes will come before July to “optimize operations.”
“These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth,” Philipp Humm, CEO of T-Mobile USA, said in a prepared statement. He didn’t mention whether that saccharine sweet, smug girl in the pink dress will finally stop acting holier-than-thou in the company’s commercials, however.
T-Mobile is leaking customers at a rapid pace, and still can’t find a buyer for their American division after the failed merger with AT&T.
T-Mobile to lay off 1,900 employees [CNNMoney]