It was Wayne’s fault for accidentally sending Netflix his WWE’12 instead of returning The Magnificent Seven, that much he knows. But he had some hope things would be resolved pleasantly when he called the same day he sent it out, and was assured they’d return it to him.
Wayne says he’s stuck by Netflix in tough times, during price increases and Qwikster debacles, and so he thought perhaps he’d be treated like a valued customer. Think again, sir.
They sent it back in an unmarked manila envelope with 20 cents postage due on it. Even better, since they didn’t mark it, it was broken in transit. All that was on the envelope was a sticker label that had clearly been ripped with my wife’s name on it.
Upon calling Netflix, I’m told there is nothing than can do. Since the disc was my property, they refuse to do anything to reimburse my loss. Even better, the representative I spoke to said, “I hope someone is nice enough to buy you the game as a gift.”
I was beyond frustrated. I wasn’t offered anything in the situation.
I called a second time in the hopes of speaking to a supervisor. I was told that the supervisor would have told me the same thing in that Netflix was not responsible for a customer’s personal property. Even after explaining that I suspended my account, I was told there was nothing that could be done.
Wayne’s view is that even though his own property is his responsibility, Netflix should throw him a bone for his loyalty.
“Essentially, Netflix has decided that I’m not worthy of being a customer even though we stuck with the company after all of the service and billing changes.”
He’s lucky they went that far, I once thought i mailed them my own disc instead of the dvd, they said they couldn’t return such things. Luckily later I found out I hadn’t made the mistake and had just misplaced it. But I guess they were already going the extra mile, but the disc fracture is kind of the risk of the entire mail system model.
Here’s the mistake Netflix made. They could’ve solved this problem originally by spending less than $1 to return the disc securely and safely and most people would agree it is definitely worth it to keep a long-term monthly subscriber for that minimal of a cost. Now, however, it would cost them $55-$60 to replace the disc, which they of course are balking at, and will which probably cost them their customer. Smarter decisions could’ve left both parties reasonably happy.
They were doing him a favor by breaking that aweful game
When you return a movie into Redbox, doen’t it read the bar code on the DVD?
If no bar code, isn’t it rejected? Just asking.
Take them to small claims court for Destruction Of Property.
Sure, it’s only for like $60, but odds are they won’t bother to show up, and you’ll win be default.
What do you expect Netflix to do, replace it? Brilliant:
“Hey Netflix, I accidentally mailed you this valuable disc worth $1000. You broke it when I returned it to you, I’d like you to give me $1000 to cover the replacement cost.”
Sorry, no. They did their part by mailing it back to you. It’s unfortunate it got broken in transit, but it’s really not their fault, at this point. You sends your discs and you takes your chances.
While this sucks for this guy, Netflix has not been shy about making their streaming services their first priority. It’s probably time to stop renting discs…
I would suggest using gamefly for games, but my experience has been that they have a lot of stock issues.