No Last-Minute Diaper Orders For You, Amazon Mom Members

Many of our readers with kids are fans of Amazon Mom, a program that provides some Amazon Prime free-shipping benefits and an additional 15% savings on subscriptions to products that babies consume a lot of, like diapers and wipes. That’s all ending next week, and you have to subscribe to Prime to continue with the program. Is that worth it? That’s up to you and your family, and depends on how much you spend at Amazon every year. Reader Krystal was surprised when she visited Amazon to get in one last diaper order before the program changes…and saw that the site wouldn’t let her.

About a week ago Amazon sent out a notice saying that after January 24th, if you are not a prime member, you will no longer get the Amazon mom discount on diapers.

Like any frugal person, I went and checked my stash, as I’ve got 2 kids in diapers. Sure enough I am low on the diapers I need (Luvs size 3 & 5, and huggies overnights size 5).

Now I’ve been buying diapers from Amazon for over a year now, and I’ve always had my subscribe & save set to once every 6 months because we use cloth diapers primarily, and it’s unpredictable when we need disposables, whenever I get low, I just click the “Extra Delivery” button.

So I went to do this, to at least get my last shipment of discounted diapers since we don’t have enough for a prime membership right now, and the “Extra delivery” button is grayed out. The kicker? Not only is it not working on the 3 diapers I need, all the other diapers I have saved under subscribe & save including regular Huggies, pampers sensitive and also all wipes are grayed out. The kicker though, anything NOT related to baby in my subscribe and save, is not grayed out at all, and I can still get extra deliveries for.

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It’s like a last ditch attempt to prevent those of us from ordering discounted diapers with out signing up for a prime membership.

I’m curious if the “extra delivery” box will work if I upgrade to prime membership.

Amazon Mom now COSTS $79/year! What a racket! [Amazon Forums]

Comments

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  1. dork says:

    You don’t just have to be a Prime member, you have to be the primary Prime member on the account. My wife is an Amazon Mom member, but the Prime membership is on my account (since I buy all the Amazon media under my account), and her account is one of the additional accounts on my membership. We just got notice that she can’t continue with the program either, without signing up for her own Prime account.

    Why are we being penalized for having two accounts in the household? You would think Amazon would want to encourage this, since they get better demographic information on us that way!

    • Nigerian prince looking for business partner says:

      I’ve wondered how that works, I guess the answer is “not very well”.

      My wife and I just share one account, which uses Prime and Amazon Mom.

    • penuspenuspenus says:

      Unless something has changed, you can share a Prime account within a family in the same household at no additional cost.

      • K-Bo says:

        This is the case, but as they expand prime to cover more than just shipping (kindle lending library, prime videos, ect) they are making it so only the main prime account gets benefits other than shipping.

        • kujospam says:

          The amazon mom only lasts a year to begin with. It said so when you signed up. I signed up for it the same time the OP did. I get the same thing and everything. The reason they can’t have an extra delivery is because their amazon mom membership with free shipping ends this month. They should still be able to get normal shipping, and the normal discount.

  2. pgh9fan1 says:

    Perhaps Amazon is getting rid of Amazon Mom because they realize it’s a sexist name. There are fathers out there who do the bulk of the shopping for their kids. It’s like, “Choosy mom choose Jif’s.” I don’t buy my kid supplies at Amazon or my peanut butter from Jif’s. Why can’t it be, “Amazon parent?” or, “Choosy parents choose Jif’s.”?

    • Nigerian prince looking for business partner says:

      If you call them and complain about the sexism, you can usually squeeze a gift card out of them. I had luck doing the same thing Similac StrongMoms. It doesn’t solve the sexism but at least it results in some free money.

      • pgh9fan1 says:

        Very cool! Thanks! Free peanut butter for me, hopefully.

      • pop top says:

        Did you call and complain about sexism because you actually care about fighting sexism, or did you call and complain to get a gift card?

        • Nigerian prince looking for business partner says:

          Both. I actually think that encouraging fathers to be active in their children’s lives is a good thing.

          If I can tell Amazon my displeasure and get a $25 gift card, then all the better.

    • lxa1023 says:

      Because not everybody gets all butt hurt as easily as you do. Most stay at home parents are moms so they market towards that demographic, get over it.

      • nicless says:

        I… uh… overreaction much? As an involved dad, I am an Amazon Mom member (or I guess I WAS) and it has always kind of irked me, but I wouldn’t say my butt hurts because of it. You should probably calm down on telling others to calm down.

      • StarKillerX says:

        +1

    • milk says:

      When I was in 7th grade, we were assigned to write business letters to various companies. I wrote a scathing one to Robitussin about their Dr. Mom ads, pointing out it alienates alternative families. In response I actually received a real letter with a real signature on it, explaining how demographic research works. I found putting my age in my signature helped with getting good responses.

      I also managed to get a whole box of free Mr. Peanut goodies from Planters and a bunch of signed memorabilia (jersey, cap, cards) and a phone call from an NFL player who had played small time in my hometown. If you happen to have kids, you should encourage them to write businesses.

    • deadandy says:

      Welcome to being an involved Dad. If I had a dollar for every email I’ve received from my daughter’s Girl Scout troop leader that began with “Hi Moms!”, I’d have enough money for an Amazon Prime membership.

      • Nigerian prince looking for business partner says:

        In the few years between the births of both of our daughters, our county hospital scrubbed any mention of fathers from info sheets, brochures, and educational fliers in the maternity ward. What’s really weird, is that they must have just done a find-and-replace, because the replacement terms were all awkwardly inserted.

        Seeing “mommy and designated custodial partner” or “mother and pre-defined birthing companion” just doesn’t flow well on paper. If they were going the PC route, they really should have just rewritten the entire paragraphs.

        • foxyshadis says:

          That’s hilarious; I can’t wait to see what their phrasing would be for gay men with a surrogate mom.

    • KB Foodie says:

      Long ago I taught little kids movement classes, and I saw my “Mommy and Me” go to “Parent and Tot” because of this nonsense. The non-moms in the class (grandparents, dads, etc.) were the ones most put off by the switch. They thought it was more ridiculous that the moms, and they were the ones the name change was “for”. Fast forward a few years, we have “Adult and Child”… That really rolls off the tongue. If a nanny/ dad/ grandma/ golfish’s second cousin’s boyfriend aren’t bright enough to realize they can come to the class with the kid, I don’t want them in my class…

    • Me - now with more humidity says:

      Bull. It’s not sexist. I’m a stay-at-home dad and I introduce myself as my kids’ “mom” sometimes. Everyone gets what it means. Even my wife introduces me that way now and then, with a laugh. Unknot those panties and get over it.

  3. lowtone94 says:

    I’m a dad and i subscribe to amazon mom with the subscribe and save. I also have a prime membership i paid for once the original FREE one ran out. The “EXTRA DELIVERY” feature is greyed out for me as well. :-(

    • Nigerian prince looking for business partner says:

      Same here.

    • foxyshadis says:

      If you also have regular Prime, then just cancel your Amazon Moms subscription already, or wait until it’s canceled for you on the 24th, then you’ll be able to get another shipment. I have a feeling that all subscription items are going to be canceled or reverted to wishlist items on that date to keep from angering anyone by charging shipping prices, so keep track of what’s on your list as well.

  4. Beave says:

    The anger out there at Amazon over cancelling this program is surprising to me. Amazon offered some very nice discounts and probably sold diapers and wipes at no-profit or a loss. They did this for a year or so, probably in hopes that consumers would start buying other products from them on auto-ship and they’d make money.

    Amazon doesn’t feel the program is making money, so they’re within their rights to cancel it. People should be happy they saved money for a year, not angry and upset.

    • pop top says:

      It’s called “entitlement”.

    • Nigerian prince looking for business partner says:

      I don’t think anyone is angry or upset. I think a better word is disappointed.

      Even with changes to the program, we’re still saving a significant amount of money. Amazon Mom was like a gateway drug for us. A few months after enrolling, we upgraded to Amazon Prime, and it’s completely changed how we shop.

      I live in a city and don’t have any convenient access to the suburban, big box chain stores, so Amazon serves that role for us. They’re also a big employer in my city, which is always a plus.

      • Beave says:

        You should see the vitriol at Amazon at some of the deal sites. People swearing never to buy from Amazon again over this. Granted, many of them are the same people who aspire to be extreme couponers, but there are a lot of people super upset about this. Squinko hit it on the head, they feel entitled to these discounts and got used to those prices.

        • Nigerian prince looking for business partner says:

          I don’t normally look at the Amazon boards but given past threads I’ve seen, I believe it.

          I’m not terribly surprised at the news. Just like Amazon Student, the goal of Amazon Mom is to get people to enroll in Amazon Prime and get in the routine of purchasing household products and large, recurring orders with them.

          • Rathina says:

            As far as being entitled, yes, I should be entitled to the discounts till the date stated in the email. Otherwise they should have just sent something out saying “canceled: effective immediately”.

    • Such an Interesting Monster says:

      Welcome to the Internet. You must be new around here.

  5. caradrake says:

    I canceled our diaper subscription last week, when I got an email saying the Amazon Mom discount was dropping from 15% to 5%. It made Target’s store brand once again cheaper than getting Luvs from Amazon with 30% off from Amazon Mom/Subscribe and Save.

    Although I really need to finish getting my daughter potty trained and we’ll save even more money.

    • Christopher Wilson says:

      If you have a rite aid near by, I had good luck with the right aid tugaboo brand for my niece and nephew. Sometimes theres a coupon on the bag, usually theres an up reward.

    • davegins says:

      We’ve found that the Target brand works better than both Pampers and Huggies. After the DryMax fiasco we switched and never looked back!

  6. failurate says:

    I wonder if they are trying to guide this business to their other site, Diapers.com? They seem to have some unnecessary redundancy going on.

  7. stebu says:

    Minor tangent: I hate subscribe & save, primarily because if the cost goes up, they will still ship the item to you without altering you in any way that the price has increased.

    I do wonder how many subscribe & save orders ever ship a second one. I know I always set my orders to ship every 6 months and cancel the second order immediately after the first ships.

    • K-Bo says:

      Every time the price has gone up, they have made that very clear in an email sent before the next shipment.

      • Nigerian prince looking for business partner says:

        It seems like the price fluctuations are usually only a few cents and are just as likely to go down, as they are to go up. And as you said, it’s always disclosed.

    • Nigerian prince looking for business partner says:

      Subscribe and save was pretty handy for expendable goods, like diapers, formula, and wipes. I never noticed too much fluctuation in prices — Amazon shoots an email out before an item ships, indicating expected arrival dates and price. If the price is too high, it can be canceled prior to shipping.

      When I buy other items, I usually do the same thing. I’ll indicate that I want a refill in 6 months to get the 15% discount and then just cancel the subscription.

    • aloria says:

      Weird, amazon has always let me know when my subscribe and save items have changed in price.

    • rdm says:

      I believe that doing this is dishonest. You’re getting a discount based on signing up to buy it multiple times.

  8. ray4jc says:

    so amazon is just going downhill…the amazon mom discount used to be 20%

  9. BurtReynolds says:

    As a childless, paying customer of Amazon Prime, I don’t see the big deal here. Go somewhere else and see if it costs less.

    • Jules Noctambule says:

      So because the changes don’t affect you, they don’t matter? Fascinating!

    • ovalseven says:

      I know, right?

      It’s like that $5 debit card fee that BOA wanted to charge. I don’t have an account at BOA, so I really didn’t understand all the fuss. Why was that even news?

  10. The Fake Fake Steve Jobs says:

    Prime member here with Amazon mom, it’s greyed out for us too. Not sure why, maybe it’s a supply issue. Who knows.

  11. Extended-Warranty says:

    So you made the decision to have 2 kids, and you cant afford $79 a year?

    • VintageLydia says:

      So long as their kids are taken care of and their bills are paid, it’s their business on how they budget the rest of their money. Kindly shut up.

    • qualia says:

      Look at you, all eager to spend other people’s money!

  12. arsenicookie says:

    i was able to order diapers with the discount yesterday… but i also changed sizes so i just started a new subscription with no problems.

  13. eturowski says:

    Meh. It’s called a business. I didn’t get all pissy when my Amazon Student free year ran out – I ponied up and paid the cash for a real Prime membership because I realized it was worth it for me. If it’s not worth it for you, be thankful that you got a year of cheap diapers, and find a better solution.

    • eturowski says:

      Also, if you read the Subscribe and Save T&C, it basically says that Amazon can change the terms whenever they want and can cancel shipments and change prices at their whim and without notice. Maybe it’s not the most consumer-friendly contract, but that’s why you should read it before you sign up and decide if the 15% off is worth being subject to those terms.

      Here’s the link, in case all of you outraged moms would care to read it this time: http://www.amazon.com/gp/help/customer/display.html/?nodeId=200123270

  14. pulsar0510 says:

    Expecting a company to honor the terms of a program through the date THEY THEMSELVES SET is entitlement? In what universe?

    • eturowski says:

      Clearly stated in the Amazon Mom T&C:

      “Termination by Us:

      We may terminate your Amazon Mom membership at our discretion without notice. Failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.”

      http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000535351

      • pulsar0510 says:

        They set a date and refused to honor requests up to that date. The disclaimer you posted doesn’t allow them to say : “here’s the end date” while having a completely different, secret end-date. Had they said “effective immediately” you would, in fact, have a point. But they didn’t and you don’t.

        • eturowski says:

          So if you’re complaining about the Subscribe & Save program timing (the inability to request an additional discounted shipment prior to the Amazon Mom end date), that is also covered in the Subscribe & Save terms.

          “Agreement Changes

          We may, in our sole discretion, change these Terms and Conditions, Amazon.com’s general Conditions of Use, Privacy Notice, as well as all other applicable terms, conditions, limitations and requirements on the Amazon.com website, without notice.

          Termination by Us

          We may, in our sole discretion, terminate your Subscription at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.”

          http://www.amazon.com/gp/help/customer/display.html/?nodeId=200123270

          Fair, maybe not. But permitted by the T&C (which you are required to accept before receiving your first discounted item at 15%) off? Absolutely.

          • pulsar0510 says:

            They took it upon themselves to set an end date for the program and are refusing to honor it. That they don’t have to give an end date is a completely separate issue. Why set a future date if the program is actually already cancelled? It’s bad business and Amazon is wrong.

  15. Paularado says:

    I haven’t received that message at all and in fact just got notice about my next diaper shipment. I buy a LOT of stuff from amazon and have a monthly subscribe and save diaper subscription. Hmm. It seems somewhat inconsistent. Amazon mom has allowed me to basically get a prime subscription for a year for free. Hooray!

    But, just to show amazon….I’m gonna potty train my son. LOL!

  16. yikes says:

    I was unable to order any diapers from Amazon Mom. So I called up Amazon and told them that I wanted to order some diapers before the 24th cutoff date. The CSR told me to order them and then she went ahead and immediately gave me the 30% off after I had ordered them.

  17. cupcake_ninja says:

    I’m an Amazon Mom member, and they promptly canceled my shipping privileges because I was 2 days late in reordering and missing their “order $25 worth of baby stuff to get Prime shipping.” There was no option to even skip the privileges while you haven’t ordered then have them reinstated once you meet the requirements again. They told me I was shit out of luck. Without the Amazon Mom discount, their prices aren’t really better than say, Diapers.com. Not only that, but Diapers.com accepts coupons, plus they have their own coupons & loyalty deals and offers free 2-day shipping on orders $49+ (which is not hard to do when buying diapers and wipes.) So meh, Amazon.

    • lettucefactory says:

      Amazon owns diapers.com. You may be totally right that they do it better under the diapers.com banner, but don’t think you’re giving Amazon the finger by shopping there.

  18. azgirl says:

    ok- ok- I’ll say it–

    I make my own diapers at home.

    • KB Foodie says:

      Finally, thank you! The world was on a weird tilt there. We were good on the blame the OP, but without Making my own at home we were not really a good Consumerist thread…

  19. blue_j says:

    Is it possible that “Extra Delivery” is grayed out because tons of Amazon Moms had the same idea and bought all or most of Amazon’s baby supplies before OP got there?

    Can you buy these specific items directly, or are they only disabled on the subscriber page?

  20. backinpgh says:

    Amazon Mom’s own FAQ page says that if you are unable to add an extra delivery, to simply add a new subscription for the item you are trying to order. Although I doubt it will give you the highest discount that used to be available.

    I liked the program but it will now be cheaper for me to get diapers at Costco or Walmart. I might decide to pay for the Prime membership anyway, since I use it a lot for other things, but we’ll see.