Perhaps the kids over at Boners BBQ in Atlanta are sick and tired of being picked on for the restaurant’s name, or else they just can’t take a negative review. Either way, immaturity reigned, as one diner says she was called out on Boners’ Facebook page after she had a bad dining experience and left a negative review online.
Stephanie took her husband out for a birthday meal to Boners BBQ, the home of the terrible tagline “Put a little south in your mouth,” and found the food lacking, says CBS Atlanta. So she did what any consumer would do in her shoes, and voiced her opinion via a review on Yelp.com
“I just merely commented and just gave a review based on my experience and the response to that has been astonishing,” she said.
The owner of Boners wasn’t about to take that lying down — he fired back at Stephanie via a comment on the restaurant’s Facebook page.
It read: “NOT WANTED! (Stephanie S.) left waitress 0.00 tip on a $40 tab after she received a Scoutmob discount. If you see this woman in your restaurant tell her to go outside…” and included a vulgar insult using profanity, says CBS. It also included what appears to be one of Stephanie’s Facebook photos with the post.
“To put me up as an object of ridicule for that is probably the best example of how not to run a business,” she said, adding that she had more than $7 in cash as a tip.
CBS says they spoke with the owner, and his excuse for being such a brat was that he made a bad decision, and went to far. He apologized, saying “he’s been overworked and overstressed with a slew of people not leaving tips and he got caught up in the heat of the moment.”
The offending post has been taken down, and replaced with an apology post from the owner.
Dear, Stephanie S. – We are truly sorry, it was a bonehead move on our part. But more importantly – it was rude to you and an inappropriate use of social media, which has been a driving force for our business because we can’t afford traditional advertising. We rely on word-of-mouth. Your experience was yours to share and not mine to abuse. Boners BBQ is my passion and my life. Please give me the opportunity to serve you again at our expense- if not please allow me to fully refund your money on me.
Perhaps he should’ve said it was a “bonerheaded” move?
BBQ restaurant apologizes for blasting customer online [CBS News Atlanta]