Readers know that we are huge fans of happy resolutions here at Consumerist, so even if it takes two posts and almost as many months, we are pleased to hand out props where they are due. David’s trials and tribulations involving a Sprint iPhone 4S with slow data speeds was first posted on this very site on Oct. 31. And now, he reports, all’s well that ends well.
Not only did Sprint contact us to try and make things right with David, even fellow Consumerist readers wrote in offering to buy his unwanted phone off of him if they wouldn’t take it back.
After one hiccup and a follow-up post, David updated us one last time today to say that the case of the slow phone has finally come to an end.
Just wanted to give you one last update now that everything is complete (and the reimbursement cleared). Kathleen O. put me in touch with a friend of hers named Will in the Escalation Services Department. He immediately asked me what I wanted to do and said he would be willing to accept the return with no ETF. He said they could try working to see if they could improve my data speeds, and so I agreed to give them a week or so to improve my speeds (partly just to show them that I was willing to work with them).
As expected, the speeds did not improve, so he allowed me to return the phone. I was worried that there would be additional problems in the billing department, but everything went smoothly, and I got all my money credited back and am now getting a refund check in the mail.
What can we learn from David’s situation? If at first you don’t succeed, try, try again — or really, keep at it until the company feels they have no choice but to do the right thing and help you out. And if that doesn’t work, let us know.