Timothy wasn’t sure what to do when an extra Xbox360 landed on his doorstep, along with the one he had ordered for his girlfriend for Christmas. He figured Microsoft would recognize their mistake soon enough and send a packing slip for its return. But instead, he says he’s amazed at their response.
Timothy snagged a deal from the Microsoft Store over Thanksgiving on the Xbox360 with a Kinect included, and when it arrived, a double accompanied it. He figured they’d want it back, so he was surprised when he received the below email.
In the process of ensuring we shipped your order on time, we believe we may have inadvertently sent you a second Xbox 360 4 GB Console with Kinect. Because it was our error, we won’t be billing you for the duplicate.
In the spirit of the season, you might consider donating it to the charity of your choice. Regardless of what you decide, if you have any questions, just call our Customer Support line at 1-877-696-7786, and one of our agents will be happy to help you.
Thanks for shopping at Microsoft Store, and we wish you the happiest of holidays.
Timothy is going to pay it forward, writing, “It looks like I have a great donation to make now! Thanks, Microsoft, for making some random kid’s year!”