After Netflix decided against spinning off the DVD rental side of its service as Qwikster, the company reportedly decided it didn’t need as many call service reps to handle such duties as fielding inquiries from confused customers.
Hacking Netflix reports the company laid off more than 90 employees and initiated a hiring freeze. The site quotes an unnamed source:
“Management has explained it as they hired a lot of people to cover the internal Qwikster/Netflix split in the call center. Once that didn’t happen, and the call volume dropped drastically with the loss of subscribers, the call center had too many employees.”
Additional Layoffs in the Netflix Customer Support Department? [Hacking Netflix via High-Def Digest]
Previously: Netflix Loses 800K Subscribers In Third Quarter