Big Sony Bravia TV Fire Recall Is Only In Japan, But US Models May Be Affected

Headlines are blaring about the 1.6 million 40″ Sony Bravia TVs getting recalled for fire and smoke risk, but they’re overlooking a key fact. The recalled models were only sold in Japan. No recall has been issued in America. However, there are 400,000 models that were sold in the US that contain the same component that prompted the Japan recall. Here are the Sony Bravia TV model numbers you should check to see if you have.

HD Guru cut through the clutter and found the affected models that were sold in the US:

KDL-40D3400, KLD-40D3500, KDL-40D3550, KDL-40D3660, KDL-40V3000, KDL-40W3000, KDL-40X3000 and KDL-40X3500.

The recall got started when a consumer called the fire department after they saw smoke and fire coming from their TV. The issue is thought to be related to the backlight system which can cause the top of the TV to melt.

If you own any of these, you are supposed to be able to visit updatemytv.com or call (888) 868-7389 to have a technician come and check out your TV for free. However, when you visit the website, a message tells you that it’s inactive and you should call the toll free number. And when you call the number, it tells you to visit the website to schedule an appointment… an awesome example of recursively bad customer service.

Sony LCD Recall In Japan Not US [HD Guru]
Sony Recalls 1.6 Million Bravia TV Sets Because of Fire Risk [Bloomberg] (Thanks to Anti!)

Comments

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  1. Cat says:

    My new Sony HDTV is AWESOME! That fire looks so real!

  2. Guppy06 says:

    Does the act of opening the box on your new Sony TV automatically waive your rights to sue them?

  3. Blueskylaw says:

    We must protect ourselves and our children from these dangerous fire and smoke risk televisions. Please sign the pledge below and together we can make a difference.

    http://salsa.democracyinaction.org/o/1152/images/smoke-free-homes-pledge.gif

  4. Cat says:

    The recall is in Japan only, leaving unsafe TV sets in US homes.

    Sony, WHY DO YOU HATE AMERICA?

    • Rachacha says:

      For the same reason that bed pillows are only flammable and electric cords only contain lead in California!

    • bethshanin says:

      Could be voltage as well. I don’t know what the voltage is in Japan, but if its …

      Ok, decided to google it, their voltage is actually less than ours (100V).

      So my point is moot and I might as well not post this… but I will because I researched and want attention.

      • Rachacha says:

        Not necessarially. Japan’s voltage is 100V nominal, while the US is 120V nominal. A TV in Japan will draw more current which will cause some components to heat up more. If a component was right on the edge of its ratings, this slight voltage could mean the difference between working and malfunctioning.

  5. pinkbunnyslippers says:

    Sony. Because Caucasians are just too damn tall.

  6. Rachacha says:

    “…when you visit the website, a message tells you that it’s inactive and you should call the toll free number…”

    Could Sony be looking at the IP address of computers visiting that site and determining that the computer is not in Japan, therefore indicating that the recall is not yet active?

  7. mauispiderweb says:

    This is because of those free plane tickets, isn’t it?

  8. BigDragon says:

    At least most people won’t have their hands on the TV or have it in their pocket when it explodes like the last time Sony had fire issues with batteries.

  9. AllanG54 says:

    Well…at the least the TVs don’t have unintended acceleration. Otherwise there would be two reasons that the sets weren’t recalled in the U.S.

  10. Altman says:

    Website is working as of 7 PM EST. Was pretty easy to schedule an appointment, though the time slots are ridiculous (either half the day or the whole day). Oh well.