Headlines are blaring about the 1.6 million 40″ Sony Bravia TVs getting recalled for fire and smoke risk, but they’re overlooking a key fact. The recalled models were only sold in Japan. No recall has been issued in America. However, there are 400,000 models that were sold in the US that contain the same component that prompted the Japan recall. Here are the Sony Bravia TV model numbers you should check to see if you have.
HD Guru cut through the clutter and found the affected models that were sold in the US:
KDL-40D3400, KLD-40D3500, KDL-40D3550, KDL-40D3660, KDL-40V3000, KDL-40W3000, KDL-40X3000 and KDL-40X3500.
The recall got started when a consumer called the fire department after they saw smoke and fire coming from their TV. The issue is thought to be related to the backlight system which can cause the top of the TV to melt.
If you own any of these, you are supposed to be able to visit updatemytv.com or call (888) 868-7389 to have a technician come and check out your TV for free. However, when you visit the website, a message tells you that it’s inactive and you should call the toll free number. And when you call the number, it tells you to visit the website to schedule an appointment… an awesome example of recursively bad customer service.
Sony LCD Recall In Japan Not US [HD Guru]
Sony Recalls 1.6 Million Bravia TV Sets Because of Fire Risk [Bloomberg] (Thanks to Anti!)