There’s a difference between complaint letters that make you feel better and ones that get results. Here’s how to write the latter.
A good complaint letter needs to hit a few different points in order to really work.
1. What’s the essential, material, basis of your complaint? 1-2 sentences.
2. What evidence do you have to back it up? 3-5 sentences.
3. What is the exact, material form of redress you’re seeking? An apology back doesn’t count. You want 500 frequent miles, or you want a $35 fee waived, or you want your next cellphone activation to be free.
4. Briefly, what channels have you gone through already to address your complaint? Name employees by name and employee or extension number.
5. Keep it under one page.
6. Include your contact info.
Based on our readers’ experience, maintaining a polite and professional tone while firmly stating what you seek works best. Cranks get thrown in the trash.