Brandon probably should have known better, but the purchase of a wireless plan upgrade and some smartphones is pretty straightforward. So he thought. He tells Consumerist that when the point-of-sale system said that he should be receiving a paper copy of the contract he was signing, but the salesperson wouldn’t hand it over until he signed. Then the salesperson reached over and “signed” for Brandon. Problem…not exactly solved.
I decided to upgrade our family plan by adding a line and getting smartphones. When I visited the Verizon Store the employee was not very knowledgeable and stumbled over himself when discussing options.
Even though I was feeling uneasy I decided to go through with the purchase. Big mistake. After my card was run through, I was asked to sign. On the signature pad, there was a paragraph stating that by this point I should have received a paper copy of what I was signing up for. My signing, I was agreeing that I had read and understood the document.
I asked the employee for the document and he said that I needed to sign first, even though it clearly said the complete opposite. He then changed his story and said the printer was broken. At this point I decided to cancel the transaction as I was not being provided the proper documents.
The employee then reached over the counter, grabbed the stylus, and signed the pin pad completing the transaction. I was shocked! Did this person really just sign for my credit card in front of me? After getting the manager involved, I was told the transaction was cancelled. I asked for a receipt showing that… but was quickly reminded the printer wasn’t working.
A few days later, sure enough, the charges show up in my credit card. The order was never cancelled. I then went back to the store to speak with a manager. He told me that equipment was being shipped to my house and no refund could be issued until they had their equipment back.
Getting hold of a district manager has proven difficult.